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<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As our agency customers are now preparing for the possibility of staff working from home due to the COVID-19 pandemic, ITS is in the process of creating informational “how to” documents covering a variety of areas to help facilitate a “work
from home” environment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have begun to post these resources on our website at: <a href="https://its.idaho.gov/how-to-resources/">
https://its.idaho.gov/how-to-resources/</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you are receiving this email, you are one of my points of contact for your agency. Please forward this link to all of your impacted staff and check this site frequently for updated information. We will post updated information and
resources as soon as possible.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">All technical questions/issues should be reported directly to our
<b>Service Desk</b> using any of the following methods:<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New";color:black"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Email: <a href="mailto:ServiceDesk@its.idaho.gov">
ServiceDesk@its.idaho.gov</a><b><span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New";color:black"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Self-Service Portal: <a href="https://servicedesk.idaho.gov">
https://servicedesk.idaho.gov</a><b><span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New";color:black"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Phone: (208) 605-4000<b><span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New";color:black"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b>Service Desk Hours: 7:00 am – 5:00 pm (Mountain)*<span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:black">*NOTE: </span></b>If our Service Desk staff must work from home, phone support will be limited. We recommend customers use email or the self-service portal to create support tickets. If customers choose to
call, they must leave a message, which will create a ticket. A technician will call them back.<b><span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Erin Seaman, CPM® <o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt">Assistant to:<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt"> Jeff Weak, Administrator<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt"> Greg Zickau, Deputy Administrator / Chief Information Officer<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt">Administrative support: Idaho Technology Authority (ITA)<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt">IT Services (ITS) | Executive Office of the Governor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">P.O. Box 83720 | Boise, ID 83720-0042<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:Erin.Seaman@its.idaho.gov"><span style="font-size:10.0pt;color:blue">Erin.Seaman@its.idaho.gov</span></a><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__its.idaho.gov_&d=DwMFAg&c=qRq7a-87GiVVW7v8KD1gdQ&r=iG4uY4hRakfVZxNhFvqaj7SMB3j5UPYIGBgikd7XT8s&m=_hPJUyujStOyDQ800uPGtkma-s_gQbi49Tug-Mvi9qw&s=6Kbj5kYemk6yTAofHSlfDiGIjf6DctjJM2IsF1O-_aU&e="><span style="font-size:10.0pt;color:blue">https://its.idaho.gov/</span></a><span style="font-size:10.0pt">
<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__ita.idaho.gov_&d=DwMFAg&c=qRq7a-87GiVVW7v8KD1gdQ&r=iG4uY4hRakfVZxNhFvqaj7SMB3j5UPYIGBgikd7XT8s&m=_hPJUyujStOyDQ800uPGtkma-s_gQbi49Tug-Mvi9qw&s=8G3ofqtusDYhvIg9moE-pOW6_RuhR4iXOYHLKN4YEYg&e="><span style="font-size:10.0pt;color:blue">https://ita.idaho.gov/</span></a><span style="font-size:10.0pt">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">(208) 605-4064<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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