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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:12.0pt;line-height:115%;font-family:"Trajan Pro",serif;color:black">Abram Thietten<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-family:"Trajan Pro",serif;color:black">IT Services – Hosting Manager</span></b><span style="font-family:"Trajan Pro",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Trajan Pro",serif;color:black">Executive Office of the Governor | State of Idaho<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Trajan Pro",serif;color:#1F497D"><a href="mailto:abram.thietten@its.idaho.gov"><span style="color:blue">abram.thietten@its.idaho.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Trajan Pro",serif;color:black">(208) 332-1855<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Trajan Pro",serif;color:#1F497D"><a href="https://its.idaho.gov/"><span style="color:blue">https://its.idaho.gov</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Abram Thietten <br>
<b>Sent:</b> Tuesday, June 26, 2018 1:02 PM<br>
<b>To:</b> 'wanlist@admws.idaho.gov' <wanlist@admws.idaho.gov><br>
<b>Subject:</b> RE: Outage Information<o:p></o:p></p>
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<p class="MsoNormal">From Bill.<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Bill Farnsworth <br>
<b>Sent:</b> Tuesday, June 26, 2018 12:49 PM<br>
<b>To:</b> WAN List (<a href="mailto:wanlist@admws.idaho.gov">wanlist@admws.idaho.gov</a>) <<a href="mailto:wanlist@admws.idaho.gov">wanlist@admws.idaho.gov</a>><br>
<b>Subject:</b> Outage Information<o:p></o:p></p>
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<p class="MsoNormal">WAN List Members,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As you are aware, we (ITS) have been working through some significant network issues that started to occur at around 10am on 6/25/18, and became severe from about 4pm on 6/25/18.<o:p></o:p></p>
<p class="MsoNormal">We had several staff internally, and staff from other agencies assisting in the troubleshooting efforts. We also engaged Cisco TAC, and had Cisco representation on site for most of the morning of 6/26/18.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At this time, we do not have a root cause identified, but are continuing to analyze the data and will work towards a determination of the cause.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Once I have more information related to the outage, I will pass on via this list.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You can also call me directly to discuss details, and if there are any ongoing issues, please let me know.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jon Pope<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Chief of Operations</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">IT Services | Executive Office of the Governor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="mailto:jon.pope@cio.idaho.gov"><span style="color:blue">jon.pope@cio.idaho.gov</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__cio.idaho.gov_&d=DwMFAg&c=V9IgWpI5PvzTw83UyHGVSoW3Uc1MFWe5J8PTfkrzVSo&r=0ZHnz6OTNSD8AqAVuANVNLcT5O9ZKyoineG25luTjv4&m=XDDZHy9RQiAdcAI9Inkg7cfrtH7F3hpmfvekZt5ZacQ&s=wLUef-jvAKMxdE9gPxmUgOOOekz1vJgRefCoYGD0QGU&e="><span style="color:blue">http://cio.idaho.gov</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">(208) 332-1858</span><o:p></o:p></p>
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