<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1295604041;
mso-list-type:hybrid;
mso-list-template-ids:-872671922 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Please find Arkansas’ responses below.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="122" style="width:91.8pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal" align="center" style="text-align:center"><img width="108" height="108" style="width:1.125in;height:1.125in" id="Picture_x0020_1" src="cid:image001.jpg@01D6D908.41456140" alt="A close up of a logo
Description automatically generated"><o:p></o:p></p>
</td>
<td width="502" valign="top" style="width:376.2pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><b><span style="font-size:14.0pt">MICHAEL BONDS, J.D.<o:p></o:p></span></b></p>
<p class="MsoNormal">ASSISTANT ADMINISTRATOR<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:2.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Transformation and Shared Services, Office of Personnel Management<o:p></o:p></p>
<p class="MsoNormal">o. 501.682.5145<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:mike.bonds@dfa.arkansas.gov">mike.bonds@dfa.arkansas.gov</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:1.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:16.0pt;color:#6CACE4">EPIC Service</span></b><b><span style="color:#6CACE4"><o:p></o:p></span></b></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Parker, Terri (OFM) <terri.parker@ofm.wa.gov> <br>
<b>Sent:</b> Tuesday, December 22, 2020 7:11 PM<br>
<b>To:</b> NCASG (dhr_ncasg_survey_list@admws.idaho.gov) <dhr_ncasg_survey_list@admws.idaho.gov><br>
<b>Cc:</b> Hogenson, Angie (OFM) <Angie.Hogenson@OFM.WA.GOV><br>
<b>Subject:</b> [NCASG] Cloud Technology Impacts on the IT Workforce<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width="10" style="width:7.5pt;border:solid black 1.0pt;border-right:none;background:#F00000;padding:1.0pt 1.0pt 1.0pt 1.0pt">
</td>
<td style="border:solid black 1.0pt;border-left:none;background:#FDE31B;padding:3.0pt 3.0pt 3.0pt 3.0pt">
<p class="MsoNormal"><span style="color:black">This message originated <strong><span style="font-family:"Calibri",sans-serif">outside DFA</span></strong>. Please use proper judgment and caution when opening attachments, clicking links, or responding to this
email.</span><span style="font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
</div>
<div>
<p class="MsoNormal">Hi all, this request is sent on behalf of Washington’s HR Analytics and Initiatives Manager, Angie Hogenson. Let us know if you have questions. Thanks in advance for your time and assistance! We would appreciate your response by
<b>January 11, 2021</b>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Like other states, Washington has begun to move systems/applications to the cloud. We would like to know what other states have experienced as we try to gauge how movement to the new technology will impact the existing IT workforce. Please
answer the following questions to the best of your ability—any information you can provide will be helpful.<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is management of your IT workforce centralized or decentralized?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>Decentralized<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce represented (unionized), non-represented (non-unionized) or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>Non-unionized<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce classified, at-will or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>At will<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Has your state begun moving to the cloud? If so, approximately how far along are you? 100%, 50%, etc.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>Yes, for some systems. HR systems, which are centralized, are migrating now. Migration of the statewide HRIS is about 40% complete, with a completion date of the end of 2021.
<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What job classification changes have been made because of movement to the cloud? For example, revised, established or abolished IT job classes?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>None yet, although we expect to revise several titles and descriptions over the course of the next year. Titles that still make reference to mainframe systems/processes will be revised or phased out.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Have you made compensation changes for the IT workforce because of movement to the cloud? For example, new salary schedules, additional compensation for higher-level duties, recruitment and or recruitment incentives, other premium pays,
other?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>Not specifically related to the cloud, but the State of Arkansas established an IT pay scale in 2017.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Were there changes in the number of IT workers needed because of movement to the cloud?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Increases – If you hired more IT staff, what IT skill sets did you need to recruit for to fill positions?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Decreases – If you needed less IT staff, was this achieved through attrition, layoffs, reduction in force, other?
<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>Overall, our IT numbers have decreased slightly over the biennium. We’re seeing a need for different, web-based skill sets and database management more than anything.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did you identify skills or knowledge gaps in the existing IT workforce because of movement to the cloud? If so, what were the gaps?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>See #7 above.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">9.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did your state need to initiate new training programs to upscale the skill sets of the IT workforce because of movement to the cloud? If so, what trainings were provided?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>None yet.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">10.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have lessons learned from your state's move to the cloud?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What worked well?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What didn’t work?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>We’re still early in the HRIS migration, but one positive is being able to work on the system from anywhere. One negative is that most of the services are sold was software-as-a-service (SAS), which means that there are fewer opportunities for customization.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">11.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have any guidance or other documents related to this topic that you would be willing to share?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<b>No.<o:p></o:p></b></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="color:#1F4E79">Angie Hogenson </span></b><i><span style="color:#1F4E79">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F4E79">HR Analytics & Initiatives Manager
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F4E79">Terri Parker </span></b><i><span style="color:#1F497D">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F4E79">Compensation Policy & Planning Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79">OFM/ State Human Resources<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cell 360-515-6299<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:terri.parker@ofm.wa.gov">terri.parker@ofm.wa.gov</a><span style="color:#1F497D"> |
</span><a href="mailto:labor.relations@ofm.wa.gov">labor.relations@ofm.wa.gov</a><span style="color:#1F497D">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</body>
</html>