<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:8.0pt;
margin-left:.5in;
mso-add-space:auto;
line-height:105%;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.apple-tab-span
{mso-style-name:apple-tab-span;}
span.EmailStyle25
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle26
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle27
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle28
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle30
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle31
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1295604041;
mso-list-type:hybrid;
mso-list-template-ids:-872671922 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">Hi Terri,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">See below for the response from Louisiana. Please note that answers to the following questions pertain to our consolidated IT agency, the Office of Technology Services. Tai Istre of OTS was very helpful in providing
the information to me. She advised that should you need further information, you may contact Mr. Derek Williams at
<a href="mailto:Derek.Williams@la.gov">Derek.Williams@la.gov</a> or 225-342-0808. He serves as the Director of OTS Data Center Operations.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">1. Is management of your IT workforce centralized or decentralized?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">In 2015 a large proportion of the IT workforce in the State of Louisiana was consolidated and centralized into the Louisiana Office of Technology Services. The scope of the IT consolidation
included agencies under the Governor; agencies under other statewide elected officials and higher educational institutions were excluded (see
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://www.legis.la.gov/Legis/Law.aspx?d=95983"><span style="color:#CC0000">R.S. 39:15.3</span></a><span style="color:#CC0000"> for details). </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">2. Is your IT workforce represented (unionized), non-represented (non-unionized) or both?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC4125">Non-represented.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">3. Is your IT workforce classified, at-will or both?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">At the Office of Technology Services, the majority (91%) of our IT workforce is classified, with 9% unclassified. We also rely on contracted IT support.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">4. Has your state begun moving to the cloud? If so, approximately how far along are you? 100%, 50%, etc.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">Yes, we utilize a hybrid cloud environment with approximately 10% of our servers and storage residing in a public cloud.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">5. What job classification changes have been made because of movement to the cloud? For example, revised, established or abolished IT job classes?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">We have not made any job classification changes due to the movement to the cloud.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">6. Have you made compensation changes for the IT workforce because of movement to the cloud? For example, new salary schedules, additional compensation for higher-level duties, recruitment
and or recruitment incentives, other premium pays, other?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">We have not made compensation changes due to movement to the cloud.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">7. Were there changes in the number of IT workers needed because of movement to the cloud?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">a. Increases – If you hired more IT staff, what IT skill sets did you need to recruit for to fill positions?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">Yes, we required a few additional IT positions since the on-premises support needs did not change. Broad skill sets were required with knowledge of network, security, server administration,
storage, backup, directory services, IAM, and various cloud specific technologies.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">b. Decreases – If you needed less IT staff, was this achieved through attrition, layoffs, reduction in force, other?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">8. Did you identify skills or knowledge gaps in the existing IT workforce because of movement to the cloud? If so, what were the gaps?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">Yes, many cloud pipelines are specific to the provider platform, and utilizing those platforms requires someone familiar with a given provider. Additionally, a broad infrastructure
and platform knowledge is needed to make pipeline components work together as expected. </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">9. Did your state need to initiate new training programs to upscale the skill sets of the IT workforce because of movement to the cloud? If so, what trainings were provided?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">Yes, we leaned on the cloud providers to provide training for their specific services and products.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">10. Do you have lessons learned from your state's move to the cloud?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">a. What worked well?
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">Speed to market is very good, but more importantly for us was the ability to allow third parties to utilize standard cloud platforms and provision their own environments under
a State account. When a contract expires or if something happens to the third party, it prevents any issues with the State being able to take control of applications / data, which was previously problematic for hosted solutions.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">b. What didn’t work?
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">While many companies tout the ability to migrate workload “seamlessly” to public cloud offerings and back, this has not been the realization. Ensuring DNS, security controls,
etc follow workloads and are applied correctly has been problematic to automate. This ability would be very beneficial for Louisiana due to increased likelihood of severe weather events. Even in a hybrid environment, on prem vs public cloud are two very different
environments and must be treated as such.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> 11. Do you have any guidance or other documents related to this topic that you would be willing to share?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#CC0000">Continued advancements with some of the virtualization technologies and software defined routing and firewalling have pushed toward making true seamless migration a possibility. SD-WAN
technologies are going a long way toward pushing this need even further, as now there is no need to backhaul to POPs for secure cloud connectivity. Overall it seems like an inevitability, but it is still fairly bleeding edge for environments with more advanced
feature sets or security requirements.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:6.05pt;border-collapse:collapse">
<tbody>
<tr style="height:67.5pt">
<td valign="top" style="border:none;border-left:solid #0462A3 2.25pt;padding:0in 5.75pt 0in .05in;height:67.5pt">
<p class="MsoNormal" style="margin-left:3.7pt"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D">Janelle Haynsworth, CCP
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:3.7pt"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D">Compensation Program Manager<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:3.7pt"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D">Louisiana State Civil Service<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:3.7pt"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D">225.342.8266<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:3.7pt"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><a href="mailto:janelle.haynsworth@la.gov"><span style="color:#1F497D">janelle.haynsworth@la.gov</span></a></span><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:31.5pt">
<td valign="top" style="border:none;border-left:solid #0462A3 2.25pt;padding:0in 5.75pt 0in .05in;height:31.5pt">
<p class="MsoNormal" style="text-indent:3.7pt"><a href="http://www.civilservice.louisiana.gov/"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="38" height="36" style="width:.3958in;height:.375in" id="Picture_x0020_1" src="cid:image001.png@01D6E374.3315B360" alt="cid:image001.png@01D3C5B9.95C56680"></span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">
</span><a href="https://www.facebook.com/LAStateCivilService"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="38" height="38" style="width:.3958in;height:.3958in" id="Picture_x0020_2" src="cid:image002.png@01D6E374.3315B360" alt="cid:image002.png@01D3C5B9.95C56680"></span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> </span><a href="https://twitter.com/LA_SCS"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="38" height="38" style="width:.3958in;height:.3958in" id="Picture_x0020_3" src="cid:image003.png@01D6E374.3315B360" alt="cid:image003.png@01D3C5B9.95C56680"></span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> </span><a href="https://www.linkedin.com/company/27236696/"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="38" height="38" style="width:.3958in;height:.3958in" id="Picture_x0020_4" src="cid:image004.png@01D6E374.3315B360" alt="cid:image004.png@01D3C5B9.95C56680"></span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> </span><a href="https://www.youtube.com/user/LAStateCivilService"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="38" height="38" style="width:.3958in;height:.3958in" id="Picture_x0020_5" src="cid:image005.png@01D6E374.3315B360" alt="cid:image005.png@01D3C5B9.95C56680"></span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> </span><a href="https://www.instagram.com/lastatecivilservice/"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="38" height="38" style="width:.3958in;height:.3958in" id="Picture_x0020_6" src="cid:image006.png@01D6E374.3315B360" alt="cid:image006.png@01D3C5B9.95C56680"></span></a><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> <o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Parker, Terri (OFM) <<a href="mailto:terri.parker@ofm.wa.gov">terri.parker@ofm.wa.gov</a>>
<br>
<b>Sent:</b> Tuesday, December 22, 2020 7:11 PM<br>
<b>To:</b> NCASG (<a href="mailto:dhr_ncasg_survey_list@admws.idaho.gov">dhr_ncasg_survey_list@admws.idaho.gov</a>) <<a href="mailto:dhr_ncasg_survey_list@admws.idaho.gov">dhr_ncasg_survey_list@admws.idaho.gov</a>><br>
<b>Cc:</b> Hogenson, Angie (OFM) <<a href="mailto:Angie.Hogenson@OFM.WA.GOV">Angie.Hogenson@OFM.WA.GOV</a>><br>
<b>Subject:</b> [NCASG] Cloud Technology Impacts on the IT Workforce<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #E00000 2.25pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:#E00000">EXTERNAL EMAIL:</span></strong><span style="color:#E00000"> Please do not click on links or attachments unless you know the content
is safe.</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal">Hi all, this request is sent on behalf of Washington’s HR Analytics and Initiatives Manager, Angie Hogenson. Let us know if you have questions. Thanks in advance for your time and assistance! We would appreciate your response by
<b>January 11, 2021</b>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Like other states, Washington has begun to move systems/applications to the cloud. We would like to know what other states have experienced as we try to gauge how movement to the new technology will impact the existing IT workforce. Please
answer the following questions to the best of your ability—any information you can provide will be helpful.<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is management of your IT workforce centralized or decentralized?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto">
<span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce represented (unionized), non-represented (non-unionized) or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto">
<span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce classified, at-will or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto">
<span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Has your state begun moving to the cloud? If so, approximately how far along are you? 100%, 50%, etc.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What job classification changes have been made because of movement to the cloud? For example, revised, established or abolished IT job classes?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto">
<span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Have you made compensation changes for the IT workforce because of movement to the cloud? For example, new salary schedules, additional compensation for higher-level duties, recruitment and or recruitment incentives, other premium pays,
other?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto">
<span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Were there changes in the number of IT workers needed because of movement to the cloud?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Increases – If you hired more IT staff, what IT skill sets did you need to recruit for to fill positions?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Decreases – If you needed less IT staff, was this achieved through attrition, layoffs, reduction in force, other?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did you identify skills or knowledge gaps in the existing IT workforce because of movement to the cloud? If so, what were the gaps?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">9.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did your state need to initiate new training programs to upscale the skill sets of the IT workforce because of movement to the cloud? If so, what trainings were provided?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">10.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have lessons learned from your state's move to the cloud?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What worked well?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What didn’t work?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">11.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have any guidance or other documents related to this topic that you would be willing to share?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="color:#1F4E79">Angie Hogenson </span></b><i><span style="color:#1F4E79">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F4E79">HR Analytics & Initiatives Manager
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F4E79">Terri Parker </span></b><i><span style="color:#1F497D">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F4E79">Compensation Policy & Planning Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79">OFM/ State Human Resources<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cell 360-515-6299<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:terri.parker@ofm.wa.gov">terri.parker@ofm.wa.gov</a><span style="color:#1F497D"> |
</span><a href="mailto:labor.relations@ofm.wa.gov">labor.relations@ofm.wa.gov</a><span style="color:#1F497D">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
<hr>
<font color="gray"><font-size=small><font family="Arial">The information contained in this transmission may contain confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby
notified that any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.</font></font>
</body>
</html>