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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Hello All, <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">See below responses from Massachusetts – apologies for the delay.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is management of your IT workforce centralized or decentralized?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;line-height:105%">
<span style="color:red">We are working towards a hybrid model. Most IT services will be centralized (help desk, network security, etc.) with application support remaining decentralized. We are currently about halfway through the centralization process.
</span><o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce represented (unionized), non-represented (non-unionized) or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;line-height:105%">
<span style="color:red">Unionized </span><o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce classified, at-will or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<span style="color:red">Classified</span> <o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Has your state begun moving to the cloud? If so, approximately how far along are you? 100%, 50%, etc.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<span style="color:red">We have begun moving to the cloud and have moved some of larger applications in the cloud. Can’t provide an exact % because we are measuring success based on type of application moved to the cloud (applications that are utilized enterprise-wide,
etc.)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What job classification changes have been made because of movement to the cloud? For example, revised, established or abolished IT job classes?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<span style="color:red">We are working on a new IT job classification plan, though not directly related to the movement to the cloud. Our current IT workforce fall into two categories as relates to classification: one, covered under a very outdated spec (from
the 1980s) that doesn’t reflect actual work performed; and two, falls under a title that is used for pay purposes only and has no classification behind it. We are setting up 9 job families with approximately 50 titles. <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Have you made compensation changes for the IT workforce because of movement to the cloud? For example, new salary schedules, additional compensation for higher-level duties, recruitment and or recruitment incentives, other premium pays,
other?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<span style="color:red">Similar to question 5, we are changing our compensation to better meet market demand, not directly related to movement to the cloud.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Were there changes in the number of IT workers needed because of movement to the cloud?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Increases – If you hired more IT staff, what IT skill sets did you need to recruit for to fill positions?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Decreases – If you needed less IT staff, was this achieved through attrition, layoffs, reduction in force, other?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<span style="color:red">No change in number of IT workers because of movement to the cloud.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did you identify skills or knowledge gaps in the existing IT workforce because of movement to the cloud? If so, what were the gaps?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<span style="color:red">Yes, we provided training to staff and also utilized staff aug positions to fill in skills gaps<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">9.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did your state need to initiate new training programs to upscale the skill sets of the IT workforce because of movement to the cloud? If so, what trainings were provided?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<span style="color:red">Yes, we provided trainings.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">10.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have lessons learned from your state's move to the cloud?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What worked well?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;line-height:105%">
<span style="color:red">Offering training, supplementing with staff augs while also allowing staff the chance to upskill
</span><o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level2 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What didn’t work?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;line-height:105%">
<span style="color:red">Found we needed better communication to employees to understand how their jobs/responsibilities were changing</span><o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">11.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have any guidance or other documents related to this topic that you would be willing to share?<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.25in;mso-add-space:auto;line-height:105%">
<span style="color:red">Attached is a copy of our proposed job families and comp plan. Please note, this is still in draft and not finalized yet.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#002060">McKenna Bush<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Sr. Classification & Compensation Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">The Commonwealth of Massachusetts,
</span></b><span style="font-family:"Arial",sans-serif">Human Resources Division<br>
100 Cambridge Street, Suite 600, Boston, MA 02114<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Phone: 617-878-9750<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Parker, Terri (OFM) <terri.parker@ofm.wa.gov> <br>
<b>Sent:</b> Tuesday, December 22, 2020 8:11 PM<br>
<b>To:</b> NCASG (dhr_ncasg_survey_list@admws.idaho.gov) <dhr_ncasg_survey_list@admws.idaho.gov><br>
<b>Cc:</b> Hogenson, Angie (OFM) <Angie.Hogenson@OFM.WA.GOV><br>
<b>Subject:</b> [NCASG] Cloud Technology Impacts on the IT Workforce<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<table class="MsoNormalTable" border="0" cellpadding="0" align="left" width="100%" style="width:100.0%;background:#F7F24F">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-family:"Arial",sans-serif;color:black">CAUTION: This email originated from a sender outside of the Commonwealth of Massachusetts mail system. Do not click on links or open attachments unless you recognize the sender and know the content is
safe. </span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
</div>
<p class="MsoNormal">Hi all, this request is sent on behalf of Washington’s HR Analytics and Initiatives Manager, Angie Hogenson. Let us know if you have questions. Thanks in advance for your time and assistance! We would appreciate your response by
<b>January 11, 2021</b>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Like other states, Washington has begun to move systems/applications to the cloud. We would like to know what other states have experienced as we try to gauge how movement to the new technology will impact the existing IT workforce. Please
answer the following questions to the best of your ability—any information you can provide will be helpful.<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
Is management of your IT workforce centralized or decentralized?<o:p></o:p></li></ol>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce represented (unionized), non-represented (non-unionized) or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Is your IT workforce classified, at-will or both?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Has your state begun moving to the cloud? If so, approximately how far along are you? 100%, 50%, etc.<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What job classification changes have been made because of movement to the cloud? For example, revised, established or abolished IT job classes?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Have you made compensation changes for the IT workforce because of movement to the cloud? For example, new salary schedules, additional compensation for higher-level duties, recruitment and or recruitment incentives, other premium pays,
other?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto">
<o:p> </o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Were there changes in the number of IT workers needed because of movement to the cloud?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Increases – If you hired more IT staff, what IT skill sets did you need to recruit for to fill positions?<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Decreases – If you needed less IT staff, was this achieved through attrition, layoffs, reduction in force, other?<o:p></o:p></p>
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<o:p> </o:p></p>
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<![if !supportLists]><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did you identify skills or knowledge gaps in the existing IT workforce because of movement to the cloud? If so, what were the gaps?<o:p></o:p></p>
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<o:p> </o:p></p>
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<![if !supportLists]><span style="mso-list:Ignore">9.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Did your state need to initiate new training programs to upscale the skill sets of the IT workforce because of movement to the cloud? If so, what trainings were provided?<o:p></o:p></p>
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<o:p> </o:p></p>
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<![if !supportLists]><span style="mso-list:Ignore">10.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have lessons learned from your state's move to the cloud?<o:p></o:p></p>
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<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What worked well?<o:p></o:p></p>
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<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What didn’t work?<o:p></o:p></p>
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<o:p> </o:p></p>
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<![if !supportLists]><span style="mso-list:Ignore">11.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Do you have any guidance or other documents related to this topic that you would be willing to share?<o:p></o:p></p>
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<o:p> </o:p></p>
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<o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="color:#1F4E79">Angie Hogenson </span></b><i><span style="color:#1F4E79">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F4E79">HR Analytics & Initiatives Manager
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F4E79">Terri Parker </span></b><i><span style="color:#1F497D">(she/her/hers)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F4E79">Compensation Policy & Planning Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79">OFM/ State Human Resources<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cell 360-515-6299<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:terri.parker@ofm.wa.gov">terri.parker@ofm.wa.gov</a><span style="color:#1F497D"> |
</span><a href="mailto:labor.relations@ofm.wa.gov">labor.relations@ofm.wa.gov</a><span style="color:#1F497D">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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