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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Dear NCASG partners,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The State of Missouri is requesting your assistance regarding our Information Technology’s Computer Operations Center. We are currently reviewing the State’s Information Technology’s Computer Operation family
to assess if the family is appropriately structured and marketable compensation is maintained. Our Computer Operations Center could also be considered a Network Operations Center.
</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The positions currently assigned to the Computer Operations Center have three (3) areas of responsibilities. Printing responsibilities are typically the focus of new employees. As aptitude is assessed, they
are assigned higher-level duties. The below areas are listed from entry-level to advanced-level.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;line-height:106%"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:106%">Responsible for operating high volume equipment to print secure materials, such as checks, motor vehicle titles, W-2 forms, etc.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:106%"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:106%">Provide afterhours client support services. Receive phone call and perform basic troubleshooting, such as unlocking and resetting user accounts, resetting Virtual Desktop Infrastructure
(VDI) machines, re-distributing secure identification (RSA) tokens, etc.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:106%"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:106%">Monitor systems in the State Data Center and triage incidents and problems. Escalate issues to appropriate staff and send outage/maintenance notifications, as needed. Assist and
consult with senior staff to resolve and document issues. Monitor and respond to issues regarding environmental cooling systems, electrical systems (including uninterruptible power supply (UPS) and generators), fire alarms and suppression systems, etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;background:yellow;mso-highlight:yellow">Please provide answers to the following questions to the best of your ability. We would appreciate any additional information you believe to be relevant to our study.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow">What is your classification structure in the Computer Operations area? Please attach relative class specifications. (Add to attached spreadsheet)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow">Please provide the low, high, and average salaries of employees in the relevant job classes. (Add to attached spreadsheet)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow">Are your positions responsible for all of the above areas or just some? Please explain.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:106%;background:yellow;mso-highlight:yellow">The State of Missouri has a different area responsible for high volume printing that does not involve secure documents. If the Computer Operations
area is not responsible for the printing of secure documents, what area is?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;background:yellow;mso-highlight:yellow">Thank you for your assistance! Please respond by March 15, 2021.</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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He</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black">Research Analyst IV</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black">OA/Division of Personnel</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black">Truman Building, Room 430<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black">Jefferson City, MO 65102<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black">Phone: (573)751-1648<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> <a href="mailto:Rong.He@oa.mo.gov">
<span style="font-size:10.0pt;font-family:"Arial Black",sans-serif;color:blue">Rong.He@oa.mo.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F497D;background:yellow;mso-highlight:yellow">How did we do?
</span><span style="color:#1F497D"><a href="https://surveys.mo.gov/oacares"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#0070C0;background:yellow;mso-highlight:yellow">https://surveys.mo.gov/oacares</span></a></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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