<div dir="ltr"><div class="mc-ip-hide"><div style="color:#000000; font-size:12px; text-align:left; font-family:Helvetica, Arial, sans-serif;"><strong><div style="border:solid #9C6500 1.0pt;padding:0in 0in 0in 0in;display:flex">
<p class="MsoNormal" style="line-height:10.0pt;background:#FFEB9C">
        <b><span style="font-size:10.0pt;color:#9C6500">CAUTION: </span></b>
<b><span style="font-size:10.0pt;color:black">This email originated outside the State of Idaho network. Verify links and attachments BEFORE you click or open, even if you recognize and/or trust the sender. Contact your agency service desk with any concerns.

</span></b>
</p>
</div>
</strong><br/></div><hr></div>Good morning all,<div><br></div><div>West Virginia is working with the Public Service Commission to draft and revise class specifications for Consumer Affairs Technicians. The purpose of the Public Service Commission is to ensure fair and prompt regulation of public utilities; to provide for adequate, economical and reliable utility services throughout the state; and to appraise and balance the interests of current and future utility service customers with the general interest of the state's economy and the interests of the utilities. Specifically, these positions receive complaints or questions from utility companies and the public regarding their utilities. They interpret law, rules, general orders, and policies pertaining to utilities (cable, water, sewer, etc.) to guide utilities companies and act as a liaison for complainants/customers. For example, if the utility company terminated electricity, these positions work with the utility company to ensure they followed law, rule, policy, etc. and work on either 1) work to resolve the problem if possible or 2) ensuring the issue was handled properly. </div><div><br></div><div>I have attached our class specification.<b> Do you have any comparable class specifications? If so, what are their titles and what salary range is assigned to them? </b></div><div><br></div><div>Let me know if you have any questions.<br><div><br></div><div>Thanks,</div><div><br></div><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><b><span style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:rgb(64,64,64)">Dori B. Sunderland, M.S.</span></b></p><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(89,89,89)">Human Resources Manager</span></p><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:9pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:gray">Classification and Compensation</span></p><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><span style="margin:15px 0px 0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:inherit;width:74px;height:74px"></span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:9pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:gray">WV Division of Personnel</span></p><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><b><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(64,64,64);background-image:initial;background-position:initial;background-repeat:initial">Phone</span></b><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(64,64,64);background-image:initial;background-position:initial;background-repeat:initial">:</span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(31,73,125);background-image:initial;background-position:initial;background-repeat:initial"> </span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(89,89,89);background-image:initial;background-position:initial;background-repeat:initial">304.414.0854</span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(31,73,125)"><br></span><b><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(64,64,64);background-image:initial;background-position:initial;background-repeat:initial">Address</span></b><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(64,64,64);background-image:initial;background-position:initial;background-repeat:initial">:</span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(31,73,125);background-image:initial;background-position:initial;background-repeat:initial"> </span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(89,89,89);background-image:initial;background-position:initial;background-repeat:initial">WV State Capitol Complex, Building 3, Suite 500</span></p><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(89,89,89);background-image:initial;background-position:initial;background-repeat:initial">1900 Kanawha Boulevard East</span></p><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(89,89,89);background-image:initial;background-position:initial;background-repeat:initial">Charleston, WV 25305</span></p><p style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif;color:rgb(32,31,30)"><b><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(64,64,64);background-image:initial;background-position:initial;background-repeat:initial">Website</span></b><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(64,64,64);background-image:initial;background-position:initial;background-repeat:initial">:</span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(31,73,125);background-image:initial;background-position:initial;background-repeat:initial"> </span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(38,38,38)"><a href="https://protect-us.mimecast.com/s/p6nLCR6JK1UNw7MmFNhTP_?domain=personnel.wv.gov" rel="noopener noreferrer" style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:rgb(149,79,114)" target="_blank"><span style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:rgb(38,38,38);background-image:initial;background-position:initial;background-repeat:initial">www.personnel.wv.gov</span></a></span></p></div></div></div></div></div></div>