<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Calibri Light";
panose-1:2 15 3 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ligatures:standardcontextual;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ligatures:standardcontextual;}
span.MsoSmartlink
{mso-style-priority:99;
color:blue;
background:#F3F2F1;
text-decoration:underline;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:289088951;
mso-list-type:hybrid;
mso-list-template-ids:1256731394 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l1
{mso-list-id:445661128;
mso-list-template-ids:540711890;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l2
{mso-list-id:688920170;
mso-list-type:hybrid;
mso-list-template-ids:914520276 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l2:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l2:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l2:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l2:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l2:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l2:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l2:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l2:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l2:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l3
{mso-list-id:1149514522;
mso-list-template-ids:899579252;}
@list l3:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l3:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l3:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l3:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l3:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l3:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l3:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l3:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l3:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4
{mso-list-id:1264418467;
mso-list-template-ids:144479254;}
@list l4:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level2
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level3
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l4:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Of course, I forgot the attachment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><b>Janelle White</b> | Deputy Administrator <o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="14" height="14" style="width:.1458in;height:.1458in" id="Picture_x0020_11" src="cid:image011.png@01D9BE48.1DBCDE60"></span> 208.854.3079
<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="14" height="14" style="width:.1458in;height:.1458in" id="Picture_x0020_12" src="cid:image012.png@01D9BE48.1DBCDE60"></span> 208.854.3088<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_13" src="cid:image013.png@01D9BE48.1DBCDE60"></span>
<a href="mailto:janelle.white@dhr.idaho.gov">janelle.white@dhr.idaho.gov</a> <o:p>
</o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_14" src="cid:image014.png@01D9BE48.1DBCDE60"></span> <a href="https://dhr.idaho.gov/">www.dhr.idaho.gov</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none"><img border="0" width="198" height="93" style="width:2.0625in;height:.9687in" id="Picture_x0020_15" src="cid:image015.png@01D9BE48.1DBCDE60"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Connect with us:<o:p></o:p></i></p>
<p class="MsoNormal"><a href="https://www.facebook.com/stateofidahoemployment"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_16" src="cid:image016.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none">
</span><a href="https://www.instagram.com/stateofidahoemployment"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_17" src="cid:image017.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none"> </span><a href="https://twitter.com/idahodhr"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_18" src="cid:image018.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none"> </span><a href="https://www.linkedin.com/company/stateofidahoemployment"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_19" src="cid:image019.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none"> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Providing quality customer service is important to us. If you have any comments or suggestions regarding the service provided to you, please contact Lori Wolff, Administrator, at
<a href="mailto:Lori.Wolff@dhr.idaho.gov">Lori.Wolff@dhr.idaho.gov</a>. <o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> DHR Staff Contact List <idhr@admws.idaho.gov>
<br>
<b>Sent:</b> Monday, July 24, 2023 4:03 PM<br>
<b>To:</b> HR Modernization Contact List <idhr@admws.idaho.gov><br>
<b>Subject:</b> [IDHR] DHR Operational Updates<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a few updates for everyone this week! <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Quarterly Priorities<o:p></o:p></b></p>
<p class="MsoNormal">This was shared during the July 6 statewide HR call but I wanted to share it again in case anyone missed it. DHR leadership met on June 26 to review our progress in meeting the prior quarter’s priorities and determine our priorities for
the next quarter. As a result of this meeting, we established the following priorities:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Outcome #1: Confidence and Competence in Luma<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo3">Features:<o:p></o:p></li><ul style="margin-top:0in" type="square">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Micro-Learnings – conduct step by step trainings on specific topics in Luma, showing the entire process and referencing the related training materials<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Data Collection – measuring the number of emails, calls and SNOW tickets we are receiving, with the goal of seeing them decrease<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Reviewing Resources – reviewing our FAQ and QRG documents to ensure they accurate and up to date<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Encourage Use of Resources – ensuring HR and payroll staff understand and utilize resources available (contingent upon the above bullet)<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Create Desk Manuals for DHR- create desk manuals for business processes in GHR, for example process for donated leave<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Survey HR Staff - determine the current level of confidence and competence in Luma, and determine the training needs<o:p></o:p></li></ul>
</ul>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Outcome #2: DHR Employee Role Clarity<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo3">Features:<o:p></o:p></li><ul style="margin-top:0in" type="square">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Meet with DFM and Legal- ensure our counterparts within DFM and the AG’s office understand the HR modernization implementation and how that may affect how we work together<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Define Expectations for HR Officers- HR managers meet individually with HROs to define expectations and establish priorities<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">HRO Review Service Level Agreement – each HRO will review the SLA and share the service delivery expectations with the agency(s) they support and their HR teams<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Regular Staff Meetings – establish regular HRO and HR Manager meetings and create guidance for check ins and how to escalate concerns<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Define Training Roles & Responsibilities – establish the framework for the DHR training team and define expectations of team members<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">Quarterly HR and leadership Meetings – establish a schedule for HRO’s to meet regularly (at least quarterly) with agency leadership to discuss needs and establish priorities
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level3 lfo3">HR Job Classification Clarifications – establish/update HR classifications to accurately reflect the responsibilities and scope<o:p></o:p></li></ul>
</ul>
</ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have a meeting this week on Thursday to discuss our progress on these priorities and determine if we need to do any adjustments. Hopefully it’s helpful for everyone to see what we’re focused on in the coming months.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>DHR Operational Update<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo6">DHR Security Access Request (SAR) Process – if any
<b>DHR employees</b> need their Luma access added, edited or deleted, <a href="https://idahogov.sharepoint.com/sites/DHRCommunicationCenter/Luma/DHR%20SRA%20Process%20.docx?d=w464cd4b6495849039aa7cccba25a454d&csf=1&web=1&e=UapfzL">
<span class="MsoSmartlink"><span style="mso-ligatures:none"><img border="0" width="16" height="16" style="width:.1666in;height:.1666in" id="Picture_x0020_10" src="cid:image010.png@01D9BE48.1DBCDE60" alt="docx icon"></span> please follow this process for our
agency</span></a>. Note: do not use this to request access for agency employees, just DHR.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo6">DHR Donated Leave Process – if a DHR employee would like to donate leave, please complete the attached form and route it to
<a href="mailto:Chris.Eismann@dhr.idaho.gov">Chris.Eismann@dhr.idaho.gov</a> for processing. If you would like to request donated leave, please notify Krystan Thompson at
<a href="mailto:Krystan.Thompson@dhr.idaho.gov">Krystan.Thompson@dhr.idaho.gov</a> as our HR contact. Note: your agency code for DHR is 194 and the Appointing Authority is Lori Wolff.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Luma Update<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo6">Q&A: Luma Questions and Answers – we are working on publishing a Q&A document on Luma Knowledge Base and our SharePoint site. Please refer to this document before submitting a question
to the DHR Support mailbox. We will continue to add to this as we see trends in questions/issues in the system, so please always refer to the electronic version. Note: there are two Q&A docs posted so please use both of them until we get them consolidated.
We thought we had them all but there was still one out there needed incorporated into the master document.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo6">Topics for Tomorrow’s Luma Support call
<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">Terminations – we’re seeing a lot of issues with effective dates<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">Holiday week timecoding with hours worked on the holiday<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">Reviewing hours on a timesheet to make sure none are unpaid<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">Multiple work assignments and checking for multiple timesheets<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">Sending a full screenshot<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">Jobs vs. positions<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">Priority levels to the DHR support inbox<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo6">When to click on “FTE” count on requisitions
<o:p></o:p></li></ul>
</ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Lori and I also had a great meeting with Josh Whitworth, Chief of Staff for the State Controller’s Office, today on our areas of opportunity with the Luma implementation. As a result of this meeting, we are going to collaborate more frequently
with SCO to ensure timely and accurate communications regarding known issues, focus on increasing knowledge about how to troubleshoot issues so they don’t get bottlenecked, expand our reporting capabilities to catch issues ahead of time, and ensure critical
issues are resolved in a timely manner.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you all for your continued support through this transition. I know it can be wearing as we have employees in our offices, upset and confused about their paychecks, and managers needing HR support as we’re trying to learn how to provide
it in a new system. What I know about this team is that you all want to deliver top notch customer service and it’s really difficult when you feel like you can’t do that. Let’s keep up what Lori talked about during our DHR Summit, which was 1) be kind, 2)
do your best, and 3) stand up for what you believe in (thanks to Maggie for reminding ME of this in a recent LinkedIn post)!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please continue to communicate with your supervisor, HR Officer, and HR Manager on how we can best support you! Thanks everyone!
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><b>Janelle White</b> | Deputy Administrator <o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="14" height="14" style="width:.1458in;height:.1458in" id="Picture_x0020_44" src="cid:image011.png@01D9BE48.1DBCDE60"></span> 208.854.3079
<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="14" height="14" style="width:.1458in;height:.1458in" id="Picture_x0020_43" src="cid:image012.png@01D9BE48.1DBCDE60"></span> 208.854.3088<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_42" src="cid:image013.png@01D9BE48.1DBCDE60"></span>
<a href="mailto:janelle.white@dhr.idaho.gov">janelle.white@dhr.idaho.gov</a> <o:p>
</o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_41" src="cid:image014.png@01D9BE48.1DBCDE60"></span> <a href="https://dhr.idaho.gov/">www.dhr.idaho.gov</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none"><img border="0" width="198" height="93" style="width:2.0625in;height:.9687in" id="Picture_x0020_48" src="cid:image015.png@01D9BE48.1DBCDE60"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Connect with us:<o:p></o:p></i></p>
<p class="MsoNormal"><a href="https://www.facebook.com/stateofidahoemployment"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_39" src="cid:image016.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none">
</span><a href="https://www.instagram.com/stateofidahoemployment"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_38" src="cid:image017.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none"> </span><a href="https://twitter.com/idahodhr"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_37" src="cid:image018.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none"> </span><a href="https://www.linkedin.com/company/stateofidahoemployment"><span style="color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_9" src="cid:image019.png@01D9BE48.1DBCDE60"></span></a><span style="mso-ligatures:none"> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Providing quality customer service is important to us. If you have any comments or suggestions regarding the service provided to you, please contact Lori Wolff, Administrator, at
<a href="mailto:Lori.Wolff@dhr.idaho.gov">Lori.Wolff@dhr.idaho.gov</a>. <o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>