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<p class="MsoNormal">Good afternoon HR contacts!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I wanted to send a few reminders along to assist you with receiving the most accurate and timely responses when you submit inquiries to the DHR Support Inbox. We are all learning so much more each day and we have seen great progress in
agencies helping each other. Please remember the DHR inbox is being monitored by a select few individuals and those individuals are providing support to the entire state. The more information you provide up front, the easier and quicker it will be to provide
you support. That being said, please:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-bottom:12.0pt;margin-left:0in;mso-list:l0 level1 lfo1">
If the issue is specific to an employee or multiple employees: Provide the <b>first</b> and
<b>last name</b> of the employee and the <b>employee ID number</b>.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Provide a
<b>full screenshot</b> of your entire screen. This allows us to see what role you’re in and where you are in the system. If it is for a timesheet issue, please provide a screenshot of the entire timesheet.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:12.0pt;margin-left:0in;mso-list:l0 level1 lfo1">
For recruitment assistance, include the <b>requisition</b> number and <b>applicant’s name</b>.<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:12.0pt;margin-left:0in;mso-list:l0 level1 lfo1">
Please <b>reply all</b> to emails. This ensures that everything is being copied to the DHR Support Inbox.<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:12.0pt;margin-left:0in;mso-list:l0 level1 lfo1">
If an issue has been resolved and you no longer require assistance, please forward your original email to the DHR Support Inbox and indicate that your issue has been resolved and you no longer need assistance.<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:12.0pt;margin-left:0in;mso-list:l0 level1 lfo1">
Please <b>DO NOT</b> submit a SCO helpdesk ticket unless the DHR Support inbox directs you to do so.<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:12.0pt;margin-left:0in;mso-list:l0 level1 lfo1">
Please <b>DO NOT</b> email, call, text, or teams message the functional team members directly (Hanna Hall, Jeni Lang, Ashley Mattoon, Courtney Butler, Logan Klaas or Haley Westenskow).
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Please make sure you include a
<b>priority number</b> in the subject line of your email. Below are the priority levels:<o:p></o:p></li><ol style="margin-top:0in" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo1">1 – critical pay issue needing resolution within 24 hours<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo1">2 – critical recruitment/hiring issue needing resolution within 72 hours<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo1">3 – non-critical (i.e., not going to affect pay, hiring, recruiting) issues needing resolution within 5 business days<o:p></o:p></li><li class="MsoListParagraph" style="margin-bottom:12.0pt;margin-left:0in;mso-list:l0 level2 lfo1">
4 – all others needing resolution in 5+ business days. This includes suggestions for additions to the system, incorrect QRGs.<o:p></o:p></li></ol>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Please utilize all of your resources including discussing with your HR team members, reviewing the knowledge base, checking the DHR Sharepoint site, reviewing the HCM Q&A document,
etc. <o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you have questions or need further clarification please let myself or Janelle White know. We appreciate your patience and assistance!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">Michelle Peugh, PHR, CPM</span></b><b>®
</b><b><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">| Bureau Chief<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><img width="14" height="14" style="width:.15in;height:.15in" id="Picture_x0020_1" src="cid:image001.png@01D9C55F.0E326910">
<span style="mso-ligatures:none">Office: 208.854.3073<b>|</b>Cell: 208.579.8291<b><o:p></o:p></b></span></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><img width="14" height="14" style="width:.15in;height:.15in" id="Picture_x0020_2" src="cid:image002.png@01D9C55F.0E326910"><span style="mso-ligatures:none">
<a href="mailto:Michelle.peugh@dhr.idaho.gov"><span style="color:blue">Michelle.peugh@dhr.idaho.gov</span></a>
<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><img border="0" width="14" height="14" style="width:.15in;height:.15in" id="Picture_x0020_3" src="cid:image003.png@01D9C55F.0E326910"><span style="mso-ligatures:none"> <a href="http://www.dhr.idaho.gov/"><span style="color:blue">www.dhr.idaho.gov</span></a>
<o:p></o:p></span></span></p>
<p class="MsoNormal"><b><span style="font-size:11.5pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><img border="0" width="184" height="93" style="width:1.9166in;height:.9666in" id="Picture_x0020_5" src="cid:image004.png@01D9C55F.0E326910"><o:p></o:p></p>
<p class="MsoNormal"><i>Connect with us:<o:p></o:p></i></p>
<p class="MsoNormal"><a href="https://www.facebook.com/idahodhr/"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_21" src="cid:image005.png@01D9C55F.0E326910" alt="Icon
Description automatically generated"></span></a>
<a href="https://www.instagram.com/idahodhr/"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_22" src="cid:image006.jpg@01D9C55F.0E326910" alt="Icon
Description automatically generated"></span></a> <a href="https://twitter.com/idahodhr"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_23" src="cid:image007.png@01D9C55F.0E326910" alt="Icon
Description automatically generated"></span></a> <a href="https://www.linkedin.com/company/idahodhr"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.275in;height:.275in" id="Picture_x0020_24" src="cid:image008.png@01D9C55F.0E326910" alt="Icon
Description automatically generated"></span></a> <o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D"><br>
Providing quality customer service is important to us. If you have any comments or suggestions regarding the service provided to you, please contact Janelle White, Deputy Administrator,
</span></i><i><span style="font-size:9.0pt"><a href="mailto:janelle.white@dhr.idaho.gov"><span style="color:blue">janelle.white@dhr.idaho.gov</span></a><span style="color:#1F497D">. Thank you.
</span></span></i><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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