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<p class="MsoNormal">Hello State of Idaho Recruitment Team! <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none">There has been a lot of confusion and resulting errors related to the offer process in Luma. As a rule of thumb, candidates
<u>never</u> need to be manually moved through the process. If they are manually moved, the system will not allow the candidates to sign their offer letter. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none"> Below is a list of what errors you will find if the candidate is unable to sign their offer:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="mso-ligatures:none">The candidate was manually moved to a different step prior to being able to accept the offer.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="mso-ligatures:none">A rogue email is sent to the candidate, but it goes out before recruiters have a chance to create the offer letter.
<o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="mso-ligatures:none">The email containing the offer letter should be manually sent by the agency after the offer letter is completed. This is an issue in the system that we hope to resolve asap.<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="mso-ligatures:none">The Offer Deadline Date (this is input on the define offer and the respond by date) has passed.
<o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="mso-ligatures:none">Dates matter in this process, for the deadline date, we need to give enough time for the candidate to log in and sign.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="mso-ligatures:none">Effective dates should not be postdated in this process.<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="mso-ligatures:none">They are not signing their name as they have it in the system, this includes spacing. <o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><u><span style="mso-ligatures:none">Define Offer Steps and Process</span></u></b><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="mso-ligatures:none">Please refer to the
</span></b><span style="mso-ligatures:none"><a href="https://idahosco.servicenowservices.com/sp?id=kb_article_view&sysparm_article=KB0012658" target="_blank" title="https://idahosco.servicenowservices.com/sp?id=kb_article_view&sysparm_article=kb0012658"><b><span style="color:blue">Generate
a Job Offer</span></b></a><b> QRG for the full process including steps, the below is just a summary of how a candidate will automatically will move through the process.</b><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none">Define Offer – Move a candidate to this step, right click and define offer and hit submit. This then goes through the approval process. Do not manually
move from this step. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none">Offer Approved – Once all approvers have approved, the candidate automatically moves to this step, this is when you will right click on the candidate
and select “Create offer letter and contract”, you then email the candidate the offer letter.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none">Offer Extended – Once you have completed the “Create offer letter and contract”, and email the candidate the offer letter, the candidate automatically
moves to this step.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none">Offer Accepted – Once the candidate signs the offer letter, they will automatically move to this step and a signed copy of their offer will be located
under their Attachments.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="mso-ligatures:none">Offer Declined – The candidate declined the offer in the system, they automatically moved to this step. If the candidate does not want to proceed
in the process, we should be dispositioning them out of this step.<o:p></o:p></span></p>
<p class="MsoNormal">Here is a visual of the start to finish process in the system which shows the above steps in order:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="241" height="673" style="width:2.5104in;height:7.0104in" id="Picture_x0020_9" src="cid:image010.jpg@01D9C946.44D8C190"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you follow these steps and still have issues or questions, please email dhrsupport@dhr.idaho.gov.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">Ashley Mattoon, SHRM-CP</span></b><span style="font-family:"Calibri Light",sans-serif"> | Recruitment Manager
<span style="mso-ligatures:none"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><img border="0" width="14" height="14" style="width:.1458in;height:.1458in" id="_x0000_i1032" src="cid:image001.png@01D9C944.5D6BB840"> 208.697.8764
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_7" src="cid:image002.png@01D9C944.5D6BB840">
<a href="mailto:ashley.mattoon@dhr.idaho.gov"><span style="color:#0563C1">ashley.mattoon@dhr.idaho.gov</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_6" src="cid:image003.png@01D9C944.5D6BB840"> <a href="https://dhr.idaho.gov/"><span style="color:#0563C1">www.dhr.idaho.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><img border="0" width="199" height="93" style="width:2.0729in;height:.9687in" id="_x0000_i1029" src="cid:image004.png@01D9C944.5D6BB840"></span>
<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Office Hours: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Monday – Thursday: 7:00 – 4:30<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Friday: 7:00 – 3:30<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Payday Friday: Off<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Connect with us:<o:p></o:p></i></p>
<p class="MsoNormal"><a href="https://www.facebook.com/stateofidahoemployment"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_4" src="cid:image005.png@01D9C944.5D6BB840"></span></a>
<a href="https://www.instagram.com/stateofidahoemployment"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_3" src="cid:image006.png@01D9C944.5D6BB840"></span></a> <a href="https://twitter.com/employmentidaho"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_2" src="cid:image007.png@01D9C944.5D6BB840"></span></a> <a href="https://www.linkedin.com/company/stateofidahoemployment"><span style="color:windowtext;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_1" src="cid:image013.png@01D9C946.44D8C190"></span></a> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Providing quality customer service is important to us. If you have any comments or suggestions regarding the service provided to you, please contact Michelle Peugh, HR Policy and Program Officer,
</span></i><a href="mailto:michelle.peugh@dhr.idaho.gov"><i><span style="font-size:9.0pt;color:#0563C1">michelle.peugh@dhr.idaho.gov</span></i></a><i><span style="font-size:9.0pt;color:#1F497D">. Thank you.
</span></i><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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