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<title>Luma Human Capital Management (HCM) Weekly Newsletter</title>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://mailchi.mp/dc091494a6ba/luma-human-capital-management-hcm-weekly-newsletter?e=b79f7ae385"><span style="color:black">View
this email in your browser</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:23.5pt;font-family:"Helvetica",sans-serif;color:black">Luma Human Capital Management (HCM) Weekly Newsletter<o:p></o:p></span></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Message from Luma Administrator</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Luma has been live for over a month now! We appreciate the support and patience from everyone as we continue to improve
business processes and system functionality. While we have had our share of “bumps”, we would like to reinforce the use of the available reference guides, training materials, and videos available on the service portal. Please continue to access self-help resources
as our team is actively updating reference material. We are very early in the adoption phase of change, and we will only continue to become better and faster through a collaboration and supportive environment. Listening to other states who have implemented
ERPs, we have learned that these early challenges are common for where we are. The key to future success is through persistence and finding solutions together.
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Weare going to provide updates every week to help you in your daily activities. If you would like specific topics in
this newsletter, please reach out to me. I highly encourage the use of existing training materials as we work to mature the system. Together, we will be successful!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Requests for Action</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Multi-Level Approval (MLA) Form submission: Forms are due Thursdays at 3 PM.
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Donated Leave: Anyone with agency HR or agency payroll roles within Luma is authorized to sign donated leave forms. Please
review eligibility prior to submission. Instructions for donating leave were provided on Wednesday, August 8th in an email from DHR (</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#42A1DA"><a href="mailto:hrgroup-bounces@admws.idaho.gov">hrgroup-bounces@admws.idaho.gov</a></span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">).<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Reminders of Best Practices</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Want to Save Your Agency Time and Effort in Processing Payroll? Encourage your Staff to Adhere to the Following:</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Input time daily or weekly to support the timely processing of payroll<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Send an Outlook calendar invite to remind staff to complete their timesheets or send a reminder email
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Review the Employee Time Entry e-learnings in Luma Training<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Have managers review and approve employee time sheets by Wednesday at 5 PM to ensure agency payroll has sufficient time to review
before submittal. <em><u><span style="font-family:"Helvetica",sans-serif">Tip: </span>
</u></em><u>Access the approval view tab and make sure the “X’s” are gone:</u><o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="color:black;mso-list:l4 level1 lfo2"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If you are a Payroll Administrator, check the unauthorized record report to see if time has been entered but not approved (WFM
> My Reports > Operational Reports > Time and Attendance > Unauthorized Record Report).<o:p></o:p></span></li></ul>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">The following is a list of Payroll Reports that can be accessed in Luma:</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Pre-Payroll Cycle Reports</span></strong><strong><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></strong></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Bank Details</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Resource Maintenance
> Bank Details)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Employee Deductions</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Deduction Maintenance
> Employee Deductions)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">One-Time Deductions</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Deduction Maintenance
> One Time Deductions > One Time Deductions)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo3"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Employee Time Records</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Time Record
Processing > Time records)<o:p></o:p></span></li></ol>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">a. The current tab is time records processing on this payroll.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">b. Approved Tab are time records that have gone through the approval workflow and are waiting to be moved to the current.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">c. Closed by Payroll are time records that have been processed on prior payrolls.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Payroll Cycle Reports (Cycle Processing and Time Record Processing – available Monday, 8/14)</span></strong><strong><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></strong></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="color:black;mso-list:l5 level1 lfo4"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Missing Time</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Emailed)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l5 level1 lfo4"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Created and Calculated Overtime</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Cycle
Processing > Overtime > Created Overtime)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l5 level1 lfo4"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Payments</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Cycle Processing> Payments)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l5 level1 lfo4"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Payroll Checks</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Cycle Processing >
Payroll Checks)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l5 level1 lfo4"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Payroll Distributions</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Cycle Processing
> Payroll Distributions)<o:p></o:p></span></li></ol>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Payroll History Reports</span></strong><strong><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></strong></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo5"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Payments</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Reports >Payments)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo5"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Payroll Checks</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Reports >Payroll Checks)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo5"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Posted Payroll Distributions</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Reports>
Posted Payroll Distributions)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo5"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Wage History</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Reports> Wage History)
<strong><span style="font-family:"Helvetica",sans-serif">Note: Broken</span></strong><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo5"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Deduction History</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> (Reports> Deduction
History) <strong><span style="font-family:"Helvetica",sans-serif">Note: Broken</span></strong><o:p></o:p></span></li></ol>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Adding Pay Period Hours to the Payment Report</span></strong><strong><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></strong></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Select the 3 dots in the upper right.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Select Options > Personalize > Create or Update<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">On the personalization screen, select Add > Add Field<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">In the new field, click Advanced Search<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">In the dept and Relations search field, select “Max (Four Levels and Relations)”<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">In the Name Search field, type EmployeePaymentTimerecordRel.Hours<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Select the above line<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">In the field details on the right, change “first” to sum<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Select Ok<o:p></o:p></span></li></ol>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">The view a report for someone who has not submitted any time in WFM is: to go to timesheet approval> select the team > click the include sub-team check box >
change the dates to current pay period > order by to worked > click load.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Searching for Resources Made Easier:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Most tickets submitted are 'how to' questions, we urge all users to leverage QRGs and consult with agency HR and Payroll resources before submitting a ticket.
Note that we have made search functionality improvements to the Service Portal to make it easier for you to find QRGs and other resources:<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Updates on Open Issues</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Time Off Request functionality</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> is in progress and is expected
to be available by the end of August or sooner.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Updates/Changes</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Luma Employee ID Field required on the Security Access Request Form</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">note that the “Luma Employee ID” field is now a mandatory field when completing a SAR form. If you do not know an employee’s ID, you may search for their name
in the “Find a Coworker” section of Infor Global HR. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">“Application Started” step in Luma has been removed.</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> This
step was causing some confusion in the system as well as errors. No follow-up or additional action is needed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Processing a Termination is Even Easier in Luma:</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">When processing a termination, Luma will default the status to term pending. Term pending allows for the employee to receive their last payout, then Luma will
move them to term final status after 45 days. Please note that there is no action required from the manager or generalist to move the employee to term final.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Payroll Cycle Reports</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> will be available on Monday morning,
8/14.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Monday mornings: It is helpful to export the Time Record report (Time Record Processing > Time Records and go to the Current
tab), export to Excel, and sort or filter to find any negative transactions. If you see any, go to the historical Payments report (Reports > Payments) and look at that employee’s current and prior wages to see if those adjustments seem reasonable. If you’re
not sure or if you think they should be removed, please let us know. You will want to archive the Time Record report.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Also on Monday mornings, go to the current Payments report (Cycle Processing > Payments), export to Excel, and sort for highest
and lowest paid. You can personalize the report to add the pay period hours, which is helpful to look for something that may not be correct (i.e. an 80-hour employee who only has 72 hours). You will want to archive the current Payments report.
<o:p></o:p></span></li></ul>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">List of New or Updated QRGs:
</span></strong><strong><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></strong></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo8"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">New:
</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:windowtext"><a href="https://idahosco.servicenowservices.com/sp?id=kb_article_view&sysparm_article=KB0013314">Employee Record Approve Actions</a></span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo8"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Updated:
<a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=e5c79c3d63&e=b79f7ae385" target="_blank">
<span style="color:#42A1DA">Create and Update a Job Posting</span></a><o:p></o:p></span></li></ul>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Tips and Tricks
</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Concerns have been raised about employees changing time sheets after manager authorization. To mitigate this issue,
<strong><span style="font-family:"Helvetica",sans-serif">do not approve timesheets until 3 P.M. MST Tuesday.</span></strong><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">If there is an issue after your ticket is ‘resolved’, here’s what to do:</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">
users have seven days re-open the ticket if there is an issue after a ticket has been resolved, after the seven-day period the ticket will close permanently.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Submitted a Ticket? Here’s Where you Find out the Status:
</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">go to ‘my request’ to learn the latest status of your ticket.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">System Improvements</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Luma undergoes system improvements (also known as Customer Updates or “CU”), the third week of each month with more significant
improvements delivered in October and April. Stay tuned for upcoming improvements! <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Upcoming Events</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Microtraining: Performance and Goals on
<u>Friday, August 11th at 11:00 AM MST </u></span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Microsoft Teams meeting
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Join on your computer, mobile app or room device
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=4dc0cbc41c&e=b79f7ae385"><span style="color:#42A1DA">Click
here to join the meeting</span></a></span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#42A1DA">
</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Meeting ID: 255 742 924 583
<br>
Passcode: c3uK5t <o:p></o:p></span></p>
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