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<title>Luma Human Capital Management (HCM) Weekly Newsletter</title>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://mailchi.mp/b21ae0472f80/luma-human-capital-management-hcm-weekly-newsletter-12707693?e=b79f7ae385"><span style="color:black">View
this email in your browser</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:23.5pt;font-family:"Helvetica",sans-serif;color:black">Luma Human Capital Management (HCM) Weekly Newsletter<o:p></o:p></span></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Message from the Luma Administrator</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">We've achieved remarkable progress within Luma in recent months. While adopting new processes and systems always presents
challenges, we're just embarking on our journey to fully utilize the enhanced system functionality and improved business processes.
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Here are some notable examples of improvements and benefits. Previously, our legacy systems restrictions required employee
termination and re-hiring for transfers between agencies. Now, we've streamlined the process, enabling direct transfers without unnecessary steps.<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">In the past, project fiscal and payroll data were managed externally, requiring reconciliation across multiple systems.
However, we've made significant strides by directly linking employee expenses to projects within the system. This advancement eliminates the need for duplicative and time-consuming maintenance of external spreadsheets. Many more instances of improvement await
recognition and celebration in our communications with both employees and customers.<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Below, we've provided statistics and metrics that underscore the tangible outcomes of our efforts. With over 16,000 employees
receiving payments per payroll cycle, ongoing job postings, hiring actions, and a multitude of transactions, our overall success is evident.
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Luma represents a comprehensive statewide endeavor, necessitating collaborative contributions from all of us. Your dedication
and efforts in championing Luma for our state are deeply appreciated. Thank you for your unwavering commitment.<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Scott Smith</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="right" style="text-align:right"><em><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Luma Administrator</span></em><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Requests for Action</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">All Employees</span></u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> - Your paystubs are available as of Wednesday, August
30th! *If you find there to be any inaccuracies, please work with your payroll administrator to get it corrected.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Payroll Administrators</span></u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> - If an off-cycle request is needed, please
submit a ticket to the WFM team and mark it as an “off-cycle request” before 3 PM Thursday.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Managers</span></u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> - Given the upcoming September 4th Labor Day Holiday, communicate
with your employees about the shortened week and encourage them to submit timesheets early. If possible, begin reviewing and approving timesheets on Friday, September 1st to ensure you have adequate time prior to the Tuesday, September 5th, 3:00 PM deadline.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">HR Generalists</span></u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"> - A communication was released on Wednesday, August
23rd with information from the Office of Group Insurance to employees who entered an enrollment change request as part of the Mini Open Enrollment. Employees were notified of the following:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">The file will be transmitted to Blue Cross this evening and it take them approximately one week to process the file.
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If this was a new enrollment, your cards will be mailed to you as soon as the file is processed.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If this was a change in enrollment, you will not receive new cards for your dependents, but you may request additional cards
by calling the number on the back of your member ID card. <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If you increased your coverage, you likely had a premium amount due. This has been programmed to apply to your 9/1 paychecks.
Keep in mind that we collect premiums on the month in advance of coverage so in almost every case you were behind by one month of premiums.
<a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=89c3d31156&e=b79f7ae385">
<span style="color:#42A1DA">https://ogi.idaho.gov/premium-rates/</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If you decreased coverage, we likely owe you a refund. This has been programmed to apply to your 9/1 paycheck.
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l3 level1 lfo1"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">You will be able to see your benefit changes in your employee profile in Luma on 9/1. <o:p></o:p></span></li></ul>
<p class="MsoNormal" align="center" style="margin-left:.5in;text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Recruiters
</span></u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">- please note the following:<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">1).
<strong><span style="font-family:"Helvetica",sans-serif">We have confirmed job postings close at 4:59 PM MST on the posting end date.
</span></strong>We are looking at getting this changed, but for now, we have added this information on the job posting template so applicants will have this information when they view the announcement.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">2). Requisitions should not be manually canceled/closed – they will automatically close when they are filled.
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">If you manually cancel or close a requisition, these errors may occur:<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If a candidate is in any part of the process, the defined offer or hire, it will not go through.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">ALL candidates will show as “screened out” which causes confusion with applicants.
<o:p></o:p></span></li></ul>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">The only circumstances where it is ok to manually cancel/close a requisition are:<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo3"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Close a requisition if you do not fill ALL positions, once the hires are complete.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l2 level1 lfo3"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Cancel a requisition if you are not filling any positions.
<o:p></o:p></span></li></ul>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Reminders of Best Practices</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">When submitting incidents or questions to
</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#42A1DA"><a href="mailto:dhrsupport@dhr.idaho.gov">dhrsupport@dhr.idaho.gov</a></span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">, please remember:<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l4 level1 lfo4"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If the issue is specific to an employee or multiple employees: Provide the first and last name of the employee and the employee
ID number.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l4 level1 lfo4"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Provide a full screenshot of your entire screen. This allows us to see what role you’re in and where you are in the system. If
it is for a timesheet issue, please provide a screenshot of the entire timesheet.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l4 level1 lfo4"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">For recruitment assistance, include the requisition number and applicant’s name.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l4 level1 lfo4"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Please reply all to emails. This ensures that everything is being copied to the DHR Support Inbox.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l4 level1 lfo4"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">If an issue has been resolved and you no longer require assistance, please forward your original email to the DHR Support Inbox
and indicate that your issue has been resolved and you no longer need assistance.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l4 level1 lfo4"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Please make sure you include a priority number in the subject line of your email. Below are the priority levels:
<o:p></o:p></span></li></ol>
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<li class="MsoNormal" style="color:black;mso-list:l5 level1 lfo5"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">1 – Critical pay issue needing resolution within 24 hours<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">2 – Critical recruitment/hiring issue needing resolution within 72 hours<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">3 – Non-critical (i.e., not going to affect pay, hiring, recruiting) issues needing resolution within 5 business days<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">4 – All others needing resolution in 5+ business days. This includes suggestions for additions to the system, and incorrect QRGs.<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Please DO NOT submit a SCO helpdesk ticket unless the DHR Support inbox directs you to do so. If you have been asked to submit
a ticket, please attached your DHR Support email to the ticket so the necessary information and screenshots are in the ticket.
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo6"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Please utilize all of your resources including discussing with your HR team members, reviewing the knowledge base, checking the
DHR SharePoint site for those who report through DHR, reviewing the HCM Q&A document, etc.
<o:p></o:p></span></li></ol>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Updates on Open Issues</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Timesheet proxy functionality works as intended for managers – they can proxy their roles and grant access to one of
their employees while they are out. However, certain roles, including Agency Payroll and Agency HR, cannot yet see the option to proxy. The team is working to resolve this issue.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Updates/Changes
</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">New/Updated Materials:</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">We are continually updating Articles and User Guides in the Knowledge Base. You can find the latest updated materials
<a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=b4fac6f80e&e=b79f7ae385">
<span style="color:#42A1DA">here</span></a></span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#42A1DA">
</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">(you must be logged into Luma to access this link).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Here are a few highlights from the past week:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=fb64085304&e=b79f7ae385"><span style="color:#42A1DA">Update FAQ Global
HR / HCM Q&A</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=859210ac5b&e=b79f7ae385"><span style="color:#42A1DA">PHD (Public Health
District) Transfers</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=f2f902614e&e=b79f7ae385"><span style="color:#42A1DA">University Transfers</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=1215c46bb2&e=b79f7ae385"><span style="color:#42A1DA">Underfill Process</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Good News & Progress
</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">HCM functionality in Luma has been live for two months! Thank you for helping to make this system a success!
</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">So far, we have:</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">1239 new hires<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">520 transfers & 1102 terminations<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">540 New positions created in Luma<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">1066 benefit enrollments<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Posted 709 job postings successfully<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Received 10,502 applications<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l6 level1 lfo7"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Pay 16,614 employees in a regular bi-weekly cycle<o:p></o:p></span></li></ul>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Tips and Tricks
</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Managers – Because Luma is an open system, complete appraisals outside of Luma as employees can currently see them when they’re in draft status.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Concerns have been raised about employees changing time sheets after manager authorization. To mitigate this issue,
<strong><span style="font-family:"Helvetica",sans-serif">do not approve timesheets until 3 P.M. MST Tuesday.</span></strong><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><em><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Have you found a useful tip or trick in the Luma system? If so, email
</span></em><em><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#42A1DA"><a href="mailto:DHRsupport@dhr.idaho.gov"><span style="font-style:normal">DHRsupport@dhr.idaho.gov</span></a></span></em><em><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">
and we’ll review it for inclusion in the HCM Weekly!</span></em><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">Upcoming Events</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><u><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Please join us for the following upcoming Luma Micro-Learnings!</span></u></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">9/13, 2 PM MST: Resignations and Terminations</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=0f7caf1bde&e=b79f7ae385" target="_blank"><span style="color:#42A1DA">Click
here to join the meeting </span></a><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Meeting ID: 285 611 863 280
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">9/20, 2 PM MST: Performance and Goals Refresh</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://idaho.us18.list-manage.com/track/click?u=e687cba6122d8cf5adfe5dd4f&id=6bd575bd42&e=b79f7ae385" target="_blank"><span style="color:#42A1DA">Click
here to join the meeting </span></a><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Meeting ID: 215 047 058 281
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">9/27: Topic To Be Announced</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#476584">System Improvements</span></strong><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Luma undergoes system improvements (also known as Customer Updates or “CU”), in the third week of each month with more
significant improvements delivered in October and April. Stay tuned for upcoming improvements! <o:p></o:p></span></p>
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