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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:red">Audience:</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> All DHR Staff<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:red">Action:</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> Review tips and if you experience issues joining statewide call, please troubleshoot
or reach out to Alex Gittings. <o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Good morning,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">During the last DHR Statewide Call</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif">,<span style="color:black"> there were
</span>some issues with logging into the statewide call<span style="color:black">. With the March
</span>s<span style="color:black">tatewide call coming up in a few hours</span>,<span style="color:black"> I wanted to share some troubleshooting tips to hopefully allow for everyone to join the meeting with little to no problem.
<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Joining Via Browser
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l2 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">After clicking the link for the statewide call, this dialogue box will appear:<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:none"><img width="611" height="321" style="width:6.3645in;height:3.3437in" id="Picture_x0020_12" src="cid:image009.png@01DA7081.438EB910" alt="Graphical user interface, text, application, email
Description automatically generated"></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l2 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">If you click cancel on that box, there is a small delay but eventually there is an option below to ‘Join from your browser’.
<b>This is the fastest way to join the meeting if you had trouble last month! <o:p>
</o:p></b></span></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l2 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">A screen appears after clicking on the ‘Join from your browser’ button, allowing you to enter a screen name. Follow the prompts to join the meeting from there.
<o:p></o:p></span></li></ol>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Joining Via Webex App<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">When you click on the link for the statewide call, a dialogue box will popup that will appear:<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:none"><img width="611" height="321" style="width:6.3645in;height:3.3437in" id="Picture_x0020_9" src="cid:image009.png@01DA7081.438EB910" alt="Graphical user interface, text, application, email
Description automatically generated"></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">From here click ‘Open Webex’, this screen will popup:<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:none"><img width="863" height="515" style="width:8.9895in;height:5.3645in" id="Picture_x0020_11" src="cid:image010.png@01DA7081.438EB910" alt="A screenshot of a computer
Description automatically generated with medium confidence"></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="3" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">You can either join as a
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:windowtext">g</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif">uest or sign in and join from here.
<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Other Tips<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">If you are attempting to sign in</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> to the Webex app<span style="color:black"> and you are met with
a message saying that Webex cannot find your account/an account does not exist with this email address, there are a few things that could potentially be happening.
<o:p></o:p></span></span></p>
<ol style="margin-top:0in" start="1" type="1">
<ol style="margin-top:0in" start="1" type="a">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level2 lfo3">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Your Webex app is outdated<o:p></o:p></span></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level2 lfo3">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Your Webex account was never activated<o:p></o:p></span></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level2 lfo3">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">You don’t actually have a Webex account<o:p></o:p></span></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level2 lfo3">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">You don’t have the proper Webex app installed on your computer<o:p></o:p></span></li></ol>
</ol>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">For all these issues, please reach out to Alex Gittings,
<a href="mailto:alex.gittings@its.idaho.gov">alex.gittings@its.idaho.gov</a>, from ITS. Alex is available specifically for this meeting from 1:30 to 2:30 for troubleshooting. Please reach out to Alex directly with any questions or issues you may have.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Lastly,
<a href="https://idahogov.webex.com/idahogov/j.php?MTID=m87a4f3da392007f8622b0455e8a236d9">
here</a> is the meeting link for the DHR Statewide Call today for everyone. I will be logged into the meeting 15-minutes prior for everyone to join early if they are able to.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Thank you all for your patience as we work through this transition from Zoom to Webex. If you have any questions for me, please feel free to reach out!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none">Brennan Serrano, MBA | Communications Manager<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none"><img border="0" width="14" height="14" style="width:.1458in;height:.1458in" id="Picture_x0020_1" src="cid:image001.png@01DA7080.506C71A0"></span><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none">Office:
208.334.3066<b> </b>| Cell: 208.559.6519<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none"><img border="0" width="14" height="14" style="width:.1458in;height:.1458in" id="Picture_x0020_2" src="cid:image002.png@01DA7080.506C71A0"></span><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none">
<a href="mailto:Brennan.serrano@dhr.idaho.gov">Brennan.serrano@dhr.idaho.gov</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none"><img border="0" width="14" height="14" style="width:.1458in;height:.1458in" id="Picture_x0020_3" src="cid:image003.png@01DA7080.506C71A0"></span><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none"> <a href="http://www.dhr.idaho.gov/">www.dhr.idaho.gov</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none"><img border="0" width="241" height="122" style="width:2.5104in;height:1.2708in" id="Picture_x0020_4" src="cid:image004.png@01DA7080.506C71A0"></span><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="color:black">Connect with us:<o:p></o:p></span></i></p>
<p class="MsoNormal"><a href="https://www.facebook.com/stateofidahoemployment"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_13" src="cid:image005.png@01DA7080.506C71A0"></span></a><span style="color:black;mso-ligatures:none">
</span><a href="https://www.instagram.com/stateofidahoemployment"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_14" src="cid:image006.png@01DA7080.506C71A0"></span></a><span style="color:black;mso-ligatures:none"> </span><a href="https://twitter.com/employmentidaho"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_15" src="cid:image007.png@01DA7080.506C71A0"></span></a><span style="color:black;mso-ligatures:none"> </span><a href="https://www.linkedin.com/company/stateofidahoemployment"><span style="color:black;mso-ligatures:none;text-decoration:none"><img border="0" width="26" height="26" style="width:.2708in;height:.2708in" id="Picture_x0020_16" src="cid:image008.png@01DA7080.506C71A0"></span></a><span style="color:black;mso-ligatures:none"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;color:#1F497D">Providing quality customer service is important to us. If you have any comments or suggestions regarding the service provided to you, please contact Angela Kraft Fisher, Bureau Chief,
<a href="mailto:Angela.Kraft.Fisher@dhr.idaho.gov">Angela.Kraft.Fisher@dhr.idaho.gov</a></span></i><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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