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<p class="MsoNormal">All, as you are all likely aware we were having network issues that impacted Call Manager phone services into this morning for multiple sites/agencies. With a few exceptions services have been restored and phones, voicemail and contact
center services should be fully functional now. If anyone continue to have any telephone trouble please contact us ASAP –
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">208-332-1502 or <o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:servicedesk@its.idaho.gov">servicedesk@its.idaho.gov</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We will assist anyone that continues to have any issues. Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Cheryl Dearborn<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Office of the Governor, Information Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Telecommunications Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">650 W State St RM100<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Boise ID 83702<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Phone - 208-332-1845<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Cell - 208-890-5479<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Fax - 208-334-2307<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Cheryl Dearborn <br>
<b>Sent:</b> Monday, June 25, 2018 6:42 PM<br>
<b>To:</b> ocio_cucm@admws.idaho.gov<br>
<b>Subject:</b> Fwd: Network Trouble<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">All, this issue is impacting service to some of our VOIP customers as well. We will keep you all posted on the status. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sent from my iPad<o:p></o:p></p>
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Begin forwarded message:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b>From:</b> <a href="mailto:Cheryl.Dearborn@its.idaho.gov">
Cheryl.Dearborn@its.idaho.gov</a><br>
<b>Date:</b> June 25, 2018 at 6:26:51 PM MDT<br>
<b>To:</b> "'wanlist@admws. idaho. gov'" <<a href="mailto:wanlist@admws.idaho.gov">wanlist@admws.idaho.gov</a>><br>
<b>Subject:</b> <b>Network Trouble</b><o:p></o:p></p>
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All we are currently experiencing core network trouble. This is impacting access to email, internet and VOIP phone services for many agencies. The root of the trouble and an ETR is currently unknown. Further communication will be sent as soon as we know more.
Thank you.<br>
<br>
<br>
Sent from my iPad<o:p></o:p></p>
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