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<p class="MsoNormal">Maintenance for 9/19 has concluded! All services should be running normally. But, please contact us if you have any issues following the configuration changes that were completed this evening. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
During Business Hours 208-332-1502 or <a href="mailto:servicedesk@cio.idaho.gov">
<span style="color:windowtext">servicedesk@cio.idaho.gov</span></a><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt">After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff]<o:p></o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Cheryl Dearborn <br>
<b>Sent:</b> Monday, September 17, 2018 8:48 AM<br>
<b>To:</b> 'ocio_cucm@admws.idaho.gov' <ocio_cucm@admws.idaho.gov><br>
<b>Subject:</b> CALL MANAGER MAINTENANCE<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<u>Maintenance </u>– Wednesday evening 9/19/2018 6:00-8:00 pm<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><u><o:p><span style="text-decoration:none"> </span></o:p></u></p>
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<u>Scope(s) of work:</u><o:p></o:p></p>
<p class="MsoNormal">We will making an enterprise configuration change that requires the servers in the Call Manager cluster be rebooted. The change is to enable mixed mode services on the Call Manager servers allowing phone to phone encrypted calls.<o:p></o:p></p>
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<o:p> </o:p></p>
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<u>Affected Services/Agencies:<o:p></o:p></u></p>
<p class="MsoNormal" style="margin-bottom:6.0pt">Telephones – phones will reset and reregister as servers in the cluster are rebooted. No other interruption to services is expected during the maintenance.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><i><span style="font-size:12.0pt">All Agencies are encouraged to ensure that services are functioning after the maintenance period.</span><o:p></o:p></i></p>
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<o:p> </o:p></p>
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<u>Contact:<o:p></o:p></u></p>
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During Business Hours 208-332-1502 or <a href="mailto:servicedesk@cio.idaho.gov">
<span style="color:windowtext">servicedesk@cio.idaho.gov</span></a><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt">After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff]<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Cheryl Dearborn<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Office of the Governor, Information Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Telecommunications Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">650 W State St RM100<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Boise ID 83702<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Phone - 208-332-1845<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Cell - 208-890-5479<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Fax - 208-334-2307<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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