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<p class="MsoNormal">All, changes are complete. Test calls in and out are successfully completing on the higher bandwidth circuit.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please report any issues to:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
<u>Contact:<o:p></o:p></u></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
During Business Hours 208-332-1503 or <a href="mailto:servicedesk@cio.idaho.gov">
<span style="color:windowtext">servicedesk@cio.idaho.gov</span></a><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt">After hours or emergencies 208-332-1503 [will call the on-call cell phone if option 9 is selected]<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Cheryl Dearborn <br>
<b>Sent:</b> Friday, April 26, 2019 2:23 PM<br>
<b>To:</b> ocio_cucm@admws.idaho.gov<br>
<b>Cc:</b> Raffi B. Mermerian <Raffi.Mermerian@tax.idaho.gov>; Terry Ford <Terry.Ford@tax.idaho.gov>; Zaine Tarpo <Zaine.Tarpo@its.idaho.gov><br>
<b>Subject:</b> MAINTENANCE<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good afternoon. We are planning maintenance next Tuesday evening that will affect our local phone carrier services. Details below.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
<u>Maintenance Window:<o:p></o:p></u></p>
<p class="MsoNormal" style="margin-bottom:6.0pt">Tuesday April 30th 6:00 pm – 8:00 pm<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
<o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
<u>Scope(s) of work:<o:p></o:p></u></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="margin-bottom:6.0pt;mso-list:l1 level1 lfo3">We are moving local phone carrier services to the newly installed higher bandwidth CenturyLink circuit.<o:p></o:p></li><li class="MsoNormal" style="margin-bottom:6.0pt;mso-list:l1 level1 lfo3">This will disrupt inbound calling to local DID extensions and outbound local calling during the maintenance window. Outbound long distance and inbound toll-free services will not be
impacted during the maintenance window.<o:p></o:p></li></ol>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
<o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
<u>Affected Services/Agencies:<o:p></o:p></u></p>
<p class="MsoNormal" style="margin-bottom:6.0pt">All agencies on the ITS Call Manager phone system.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
<u>Contact:<o:p></o:p></u></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:2.0in;text-indent:-2.0in">
During Business Hours 208-332-1503 or <a href="mailto:servicedesk@cio.idaho.gov">
<span style="color:windowtext">servicedesk@cio.idaho.gov</span></a><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt">After hours or emergencies 208-332-1503 [will call the on-call cell phone if option 9 is selected]<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Cheryl Dearborn<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Office of the Governor, Information Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">IT Manager II<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">650 W State St RM100<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Boise ID 83702<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Phone - 208-332-1845<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Cell - 208-890-5479<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#244061">Fax - 208-334-2307<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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