From Cheryl.Dearborn at its.idaho.gov Wed Aug 22 16:59:39 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 22 Aug 2018 22:59:39 +0000 Subject: [OCIO_CUCM] CALL MANAGER MAINTENANCE Message-ID: Maintenance - Tuesday evening 8/28/2018 6:00-8:00 pm Scope(s) of work: We will be upgrading the software on the State Call Manager phone system from version 11.0 to 11.5 and adding a new language PAK (software) to the Unity Connection voicemail servers. Affected Services/Agencies: Telephones and voicemail - Users should expected service to their phone to be intermittently unavailable during the outage and phones will reboot several times during the maintenance. Voicemail servers and services will only be briefly interrupted when the servers are rebooted. All Agencies are encouraged to ensure that services are functioning after the maintenance period. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Tue Aug 28 17:56:46 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Tue, 28 Aug 2018 23:56:46 +0000 Subject: [OCIO_CUCM] CALL MANAGER MAINTENANCE In-Reply-To: References: Message-ID: FYI, maintenance will begin in 5 minutes! Thank you. From: Cheryl Dearborn Sent: Wednesday, August 22, 2018 5:00 PM To: ocio_cucm at admws.idaho.gov Cc: Wade Douglass Subject: CALL MANAGER MAINTENANCE Maintenance - Tuesday evening 8/28/2018 6:00-8:00 pm Scope(s) of work: We will be upgrading the software on the State Call Manager phone system from version 11.0 to 11.5 and adding a new language PAK (software) to the Unity Connection voicemail servers. Affected Services/Agencies: Telephones and voicemail - Users should expected service to their phone to be intermittently unavailable during the outage and phones will reboot several times during the maintenance. Voicemail servers and services will only be briefly interrupted when the servers are rebooted. All Agencies are encouraged to ensure that services are functioning after the maintenance period. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Tue Aug 28 22:57:06 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 29 Aug 2018 04:57:06 +0000 Subject: [OCIO_CUCM] CALL MANAGER MAINTENANCE In-Reply-To: References: Message-ID: Upgrades have been completed. All services should be running normally. But, please contact us if you have any issues following the upgrades that were completed this evening. Thank you. During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] From: Cheryl Dearborn Sent: Tuesday, August 28, 2018 5:57 PM To: 'ocio_cucm at admws.idaho.gov' Cc: Wade Douglass Subject: RE: CALL MANAGER MAINTENANCE FYI, maintenance will begin in 5 minutes! Thank you. From: Cheryl Dearborn Sent: Wednesday, August 22, 2018 5:00 PM To: ocio_cucm at admws.idaho.gov Cc: Wade Douglass > Subject: CALL MANAGER MAINTENANCE Maintenance - Tuesday evening 8/28/2018 6:00-8:00 pm Scope(s) of work: We will be upgrading the software on the State Call Manager phone system from version 11.0 to 11.5 and adding a new language PAK (software) to the Unity Connection voicemail servers. Affected Services/Agencies: Telephones and voicemail - Users should expected service to their phone to be intermittently unavailable during the outage and phones will reboot several times during the maintenance. Voicemail servers and services will only be briefly interrupted when the servers are rebooted. All Agencies are encouraged to ensure that services are functioning after the maintenance period. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: