From Cheryl.Dearborn at its.idaho.gov Tue Nov 6 12:01:51 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Tue, 6 Nov 2018 19:01:51 +0000 Subject: [OCIO_CUCM] FW: Services Restored In-Reply-To: References: Message-ID: FYI all. VOIP phone services to many State offices were impacted by the network issues this morning. But, all services should now be restored. If you have any continuing trouble please let us know. Thank you. Telephone Service Desk - 208-332-1502 or servicedesk at its.idaho.gov From: Agencyitmanagers On Behalf Of agencyitmanagers at admws.idaho.gov Sent: Tuesday, November 6, 2018 11:50 AM To: agencyitmanagers at admws.idaho.gov Subject: [Agencyitmanagers] Services Restored Good morning, We have restored services, and want to thank you for your understanding. If you are still experiencing any problems please let us know. We will do a follow-up with more detail and actions we will be taking to correct the issue. Regards, Greg Greg Zickau Chief Information Officer Governor's Office of IT Services greg.zickau at its.idaho.gov (208) 332-1875 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: ATT00001.txt URL: From Cheryl.Dearborn at its.idaho.gov Tue Nov 13 19:14:29 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 14 Nov 2018 02:14:29 +0000 Subject: [OCIO_CUCM] NEW SERVER Message-ID: All, we are planning the addition of 160 new Tax Commission Users to the telephone and voicemail system on Thursday night after 6:00 PM. This should not necessitate any service outages on the phone or voicemail systems except in the event that we need to reboot any servers. In preparation for addition Tax User migrations we are adding a second Contact Center server for high availability. Contact Center services are only currently utilized by the Department of Insurance, Secretary of State and Division of Building Safety. Again, this will be completed after 6 PM and should be have not impact to system Users. Thank you. Scope(s) of work: Adding 160 new phone and voicemail Users. Adding new CCX server to cluster. Affected Services/Agencies: Servers may be re-boots may occur but, after 6:00 PM MST. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Cheryl Dearborn Office of the Governor, Information Technology Services 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: