From Cheryl.Dearborn at its.idaho.gov Tue Oct 2 19:52:23 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 3 Oct 2018 01:52:23 +0000 Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES In-Reply-To: References: <9A3DCE7C3E1E5B479CA7AA2B6DB4C0BF257BB0B7@IIC-Mail-2.iic.state.id.us> Message-ID: All, the maintenance for this evening has concluded. We have tested calls to key numbers that were tonight ported in Phase 1 successfully. Please contact us if you have any trouble. Thank you. CONTACT INFO: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] From: OCIO_CUCM [mailto:ocio_cucm-bounces at admws.idaho.gov] On Behalf Of Cheryl Dearborn Sent: Thursday, September 27, 2018 1:22 PM To: ocio_cucm at admws.idaho.gov Cc: ADM Admin Users; Carla Shields (cshields at compunet.biz); ITS Staff Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Wed Oct 3 08:48:05 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 3 Oct 2018 14:48:05 +0000 Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES In-Reply-To: References: <9A3DCE7C3E1E5B479CA7AA2B6DB4C0BF257BB0B7@IIC-Mail-2.iic.state.id.us> Message-ID: Folks we have been made aware of the issues with inbound calling this morning. We are troubleshooting now and will update everyone shortly. Thank you. From: Cheryl Dearborn Sent: Tuesday, October 2, 2018 7:52 PM To: 'ocio_cucm at admws.idaho.gov' ; ADM Admin Users Cc: Zaine Tarpo Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES All, the maintenance for this evening has concluded. We have tested calls to key numbers that were tonight ported in Phase 1 successfully. Please contact us if you have any trouble. Thank you. CONTACT INFO: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] From: OCIO_CUCM [mailto:ocio_cucm-bounces at admws.idaho.gov] On Behalf Of Cheryl Dearborn Sent: Thursday, September 27, 2018 1:22 PM To: ocio_cucm at admws.idaho.gov Cc: ADM Admin Users; Carla Shields (cshields at compunet.biz); ITS Staff Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Wed Oct 3 10:27:30 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 3 Oct 2018 16:27:30 +0000 Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES In-Reply-To: References: <9A3DCE7C3E1E5B479CA7AA2B6DB4C0BF257BB0B7@IIC-Mail-2.iic.state.id.us> Message-ID: All, the current issues are stemming from issues in the CenturyLink network that is affecting multiple services/customers. There is no estimate for repair currently but, we are escalating this issue now. From: Cheryl Dearborn Sent: Wednesday, October 3, 2018 8:48 AM To: 'ocio_cucm at admws.idaho.gov' ; ADM Admin Users Cc: Zaine Tarpo Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES Folks we have been made aware of the issues with inbound calling this morning. We are troubleshooting now and will update everyone shortly. Thank you. From: Cheryl Dearborn Sent: Tuesday, October 2, 2018 7:52 PM To: 'ocio_cucm at admws.idaho.gov' >; ADM Admin Users > Cc: Zaine Tarpo > Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES All, the maintenance for this evening has concluded. We have tested calls to key numbers that were tonight ported in Phase 1 successfully. Please contact us if you have any trouble. Thank you. CONTACT INFO: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] From: OCIO_CUCM [mailto:ocio_cucm-bounces at admws.idaho.gov] On Behalf Of Cheryl Dearborn Sent: Thursday, September 27, 2018 1:22 PM To: ocio_cucm at admws.idaho.gov Cc: ADM Admin Users; Carla Shields (cshields at compunet.biz); ITS Staff Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Wed Oct 3 17:02:42 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 3 Oct 2018 23:02:42 +0000 Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES In-Reply-To: References: <9A3DCE7C3E1E5B479CA7AA2B6DB4C0BF257BB0B7@IIC-Mail-2.iic.state.id.us> Message-ID: All, we worked with the new SIP (voice services) carrier to the resolve trouble and have been monitoring since approximately 2:30 PM. Service to the agencies and agency specific sites that were impacted by the trouble originally reported at approximately 8:00 am this morning has been resolved. If anyone has any continuing issues please contact us for troubleshooting please contact us at 208-332-1502 or email servicedesk at its.idaho.gov . Thank you all, have a good evening. From: Cheryl Dearborn Sent: Wednesday, October 3, 2018 10:27 AM To: 'ocio_cucm at admws.idaho.gov' ; ADM Admin Users Cc: Zaine Tarpo Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES All, the current issues are stemming from issues in the CenturyLink network that is affecting multiple services/customers. There is no estimate for repair currently but, we are escalating this issue now. From: Cheryl Dearborn Sent: Wednesday, October 3, 2018 8:48 AM To: 'ocio_cucm at admws.idaho.gov' >; ADM Admin Users > Cc: Zaine Tarpo > Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES Folks we have been made aware of the issues with inbound calling this morning. We are troubleshooting now and will update everyone shortly. Thank you. From: Cheryl Dearborn Sent: Tuesday, October 2, 2018 7:52 PM To: 'ocio_cucm at admws.idaho.gov' >; ADM Admin Users > Cc: Zaine Tarpo > Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES All, the maintenance for this evening has concluded. We have tested calls to key numbers that were tonight ported in Phase 1 successfully. Please contact us if you have any trouble. Thank you. CONTACT INFO: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] From: OCIO_CUCM [mailto:ocio_cucm-bounces at admws.idaho.gov] On Behalf Of Cheryl Dearborn Sent: Thursday, September 27, 2018 1:22 PM To: ocio_cucm at admws.idaho.gov Cc: ADM Admin Users; Carla Shields (cshields at compunet.biz); ITS Staff Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Fri Oct 5 14:35:14 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Fri, 5 Oct 2018 20:35:14 +0000 Subject: [OCIO_CUCM] FW: CALL MANAGER - LOCAL CARRIER CHANGES In-Reply-To: References: <9A3DCE7C3E1E5B479CA7AA2B6DB4C0BF257BB0B7@IIC-Mail-2.iic.state.id.us> Message-ID: Good afternoon everyone. Just a quick reminder that we will be completing the 2nd phase of our service migrations next Tuesday. Thank you. Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Tue Oct 9 20:34:34 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Wed, 10 Oct 2018 02:34:34 +0000 Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES In-Reply-To: References: <9A3DCE7C3E1E5B479CA7AA2B6DB4C0BF257BB0B7@IIC-Mail-2.iic.state.id.us> Message-ID: Good evening. Maintenance for this evening has concluded. We have tested calls to key numbers that were tonight ported in Phase 2 successfully. Please contact us if you have any trouble. Thank you. CONTACT INFO: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] From: Cheryl Dearborn Sent: Friday, October 5, 2018 2:35 PM To: 'ocio_cucm at admws.idaho.gov' ; ADM Admin Users Cc: Zaine Tarpo ; Wade Douglass ; ITS Staff Subject: FW: CALL MANAGER - LOCAL CARRIER CHANGES Good afternoon everyone. Just a quick reminder that we will be completing the 2nd phase of our service migrations next Tuesday. Thank you. Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Thu Oct 11 18:10:50 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Fri, 12 Oct 2018 00:10:50 +0000 Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES In-Reply-To: References: <9A3DCE7C3E1E5B479CA7AA2B6DB4C0BF257BB0B7@IIC-Mail-2.iic.state.id.us> Message-ID: All, we have had several inquiries from Users that have observed that Caller ID Name for some inbound calls has changed since our switch to a new service provider. The Caller ID name from wireless phones (area codes 208 or 986) displays the name as IDAHO CALL (or the State the call is originating from). This is the current carriers customary way of displaying the Caller ID name for wireless calls. Please let us know if you have further any questions or concerns. Thank you. From: Cheryl Dearborn Sent: Tuesday, October 9, 2018 8:35 PM To: 'ocio_cucm at admws.idaho.gov' ; ADM Admin Users Cc: Zaine Tarpo ; Wade Douglass ; 'ITS Staff' Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES Good evening. Maintenance for this evening has concluded. We have tested calls to key numbers that were tonight ported in Phase 2 successfully. Please contact us if you have any trouble. Thank you. CONTACT INFO: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] From: Cheryl Dearborn Sent: Friday, October 5, 2018 2:35 PM To: 'ocio_cucm at admws.idaho.gov' >; ADM Admin Users > Cc: Zaine Tarpo >; Wade Douglass >; ITS Staff > Subject: FW: CALL MANAGER - LOCAL CARRIER CHANGES Good afternoon everyone. Just a quick reminder that we will be completing the 2nd phase of our service migrations next Tuesday. Thank you. Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Thu Oct 25 19:19:31 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Fri, 26 Oct 2018 01:19:31 +0000 Subject: [OCIO_CUCM] FW: RFC Calendar - Server Infrastructure Updates (continued) In-Reply-To: <3BD50098E401463AA228377848493927-{FAF69603-A86B-46FD-912B-25C9530424F8}@its.idaho.gov> References: <3BD50098E401463AA228377848493927-{FAF69603-A86B-46FD-912B-25C9530424F8}@its.idaho.gov> Message-ID: () has invited you to connect the Office of the CIO - RFC Calendar Calendar to Outlook. This SharePoint List is supported on any computer with a compatible program, such as Microsoft Outlook 2007 or later. To connect to this SharePoint List, copy and paste the following Web address into your Web browser: stssync://sts/?ver=1.1&type=calendar&cmd=add-folder&base-url=http%3A%2F%2Fadmnet%2Focio&list-url=Lists%2FRFC%20Calendar/&guid=%7b8795E39F%2d1881%2d420B%2dA10C%2dCA743A22D4F1%7d&site-name=Office%20of%20the%20CIO&list-name=RFC%20Calendar Alternatively, you can view this content on the Web at: http://admnet/ocio/Lists/RFC%20Calendar/ For instructions on how to connect SharePoint Lists to Outlook copy and paste the following Web address into your Web browser: https://go.microsoft.com/fwlink/?LinkId=57560 *~*~*~*~*~*~*~*~*~* My apologies for the late notice. It?s come to my attention that the Server Team?s planned updates will have an impact on the phone system servers! We will not have any outage but, as servers are re-booted phones may un-register and re-register (reboot) so they can reach an active server. We don?t expect any other impact to services. But, as always please contact is if you have any trouble. Thank you. CONTACT INFO: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] _____________________________________________ From: Office of the CIO Sent: Monday, October 22, 2018 10:16 AM To: ADM OCIO Subject: RFC Calendar - Server Infrastructure Updates (continued) SharePoint Calendar: RFC Calendar http://admnet/ocio/Lists/RFC%20Calendar/ Office of the CIO Server Infrastructure Updates (continued) has been added Modify my alert settings | View Server Infrastructure Updates (continued) | View RFC Calendar | Mobile View Title: Server Infrastructure Updates (continued) Start Time: 10/25/2018 6:00 PM End Time: 10/25/2018 11:55 PM Description: Continue updating NetApp and ESXi on blades. 1. Will we not be able to connect to our servers during this time period? Servers (VMs) may need to reboot. vSphere and storage will be available. Host updates will require a vm migration or a shutdown for 30 minutes. 2. Will this bring any of our servers offline during the upgrade? Possibly. In the JRW cluster vms should be able to migrate off hosts recieving updates. If not we may need to shut them down. 3. After the update will we still connect using vSphere web client, any changes etc..? Nothing will change connecting to vsphere. We will be applying updates to the ESXi blades and NetApp storage (not at the same time). All Day Event: No Recurrence: No Attendees: Type of Change: Routine Rollout Plan: Backout Plan: Test Plan: Team: Server CAB: No Communication Plan: Impact: Last Modified 10/22/2018 10:13 AM by Micah Chasteen -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Sun Oct 28 14:13:30 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Sun, 28 Oct 2018 20:13:30 +0000 Subject: [OCIO_CUCM] ISN CORE NETWORK TROUBLE Message-ID: ITS staff are currently on site troubleshooting network issues. Trouble is affecting or intermittently affecting access to the internet, VPN, as well as VOIP phone services. We will send out updates as when we know more or have the issue resolved. Get Outlook for iOS -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Sun Oct 28 15:59:40 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Sun, 28 Oct 2018 21:59:40 +0000 Subject: [OCIO_CUCM] Network trouble resolved Message-ID: The network trouble has been resolved. Please report any continuing issues by emailing servicedesk at its.idaho.gov or if immediate assistance is required call 208-332-1501 and press 9 to reach the staff on-call. Thank you. Get Outlook for iOS -------------- next part -------------- An HTML attachment was scrubbed... URL: