[OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES

[Cheryl Dearborn]

Folks we have been made aware of the issues with inbound calling this morning.  We are troubleshooting now and will update everyone shortly.  Thank you.

From: Cheryl Dearborn
Sent: Tuesday, October 2, 2018 7:52 PM
To: 'ocio_cucm at admws.idaho.gov' <ocio_cucm at admws.idaho.gov>; ADM Admin Users <AdminUsers at adm.idaho.gov>
Cc: Zaine Tarpo <Zaine.Tarpo at its.idaho.gov>
Subject: RE: CALL MANAGER - LOCAL CARRIER CHANGES

All, the maintenance for this evening has concluded.  We have tested calls to key numbers that were tonight ported in Phase 1 successfully. Please contact us if you have any trouble.  Thank you.

CONTACT INFO:

During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov<mailto:servicedesk at cio.idaho.gov>
After hours or emergencies 208-332-1502  [press 9 to be transferred to on-call staff]



From: OCIO_CUCM [mailto:ocio_cucm-bounces at admws.idaho.gov] On Behalf Of Cheryl Dearborn
Sent: Thursday, September 27, 2018 1:22 PM
To: ocio_cucm at admws.idaho.gov<mailto:ocio_cucm at admws.idaho.gov>
Cc: ADM Admin Users; Carla Shields (cshields at compunet.biz<mailto:cshields at compunet.biz>); ITS Staff
Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES


Maintenance - Tuesday 10/2/2018  6:00-8:00 pm - phase 1
Maintenance - Tuesday 10/9/2018  6:00-8:00 pm - phase 2


Scope(s) of work:
Upgraded  router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented.  The new hardware and the new CenturyLink local services has been tested off-line.

Affected Services/Agencies:
Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of  DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases.  The 1st phase on October 2,  and the 2nd phase on October 9.  The impacted agencies for each phase are listed below.

Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded.  Thank you.

Contact:
During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov<mailto:servicedesk at cio.idaho.gov>
After hours or emergencies 208-332-1502  [press 9 to be transferred to on-call staff]

Phase One



Phase 2

Idaho Dept of Administration



Idaho Commission on the Arts

Endowment Fund Investment Board



Idaho Board of Medicine

Office of Energy Resources



Idaho Dept of Commerce

Idaho Hispanic Affairs Commission



Division of Bldg. Safety

Idaho Commission on Disability Determinations



Board of Dentistry

Idaho Council on Domestic Violence



Idaho Division of Financial Management

Idaho Barley Commission



State Board of Education

Idaho Rural Partnership



Office of the Governor

Idaho Secretary of State



Office of the Lt Governor

Idaho Vocational Rehabilitation



Idaho Division of Human Resources

Idaho Public Television (Moscow)



Idaho Bureau of Occupational Licensing

Idaho Historical Society



Idaho Board of Nursing

Idaho Industrial Commission



ID Career Tech Education

Idaho Insurance Dept



Idaho Lottery Commission

Idaho Juvenile Corrections (Lewiston)



Idaho Vocational Rehab

Office of Species Conservation



Idaho Children's Trust Fund

Idaho Prof Engineers and Land Surveyors



Idaho Dept of Education

Idaho Public Defense Commission



Outfitters and Guides Licensing Board

State Independent Living Council



Idaho State Bar

Idaho Soil and Water Conservation Commission



Idaho Commission for Libraries

STEM Action Center



Idaho Historical Society

Idaho Board of Tax Appeals



Idaho Industrial Commission

Idaho Dept of Water Resources



Idaho Insurance Dept

Idaho Wheat Commission
Idaho Office of Information Technology Svcs



Office of Drug Policy




Pardons and Parole Commission




State Appellate Defenders Office




Idaho State Controller's Office




Idaho Dept of Water Resources




Idaho Work Force Development Council




Cheryl Dearborn
Office of the Governor, Information Technology Services
Telecommunications Manager
650 W State St RM100
Boise ID 83702
Phone - 208-332-1845
Cell - 208-890-5479
Fax - 208-334-2307

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