From Cheryl.Dearborn at its.idaho.gov Mon Sep 17 08:48:07 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Mon, 17 Sep 2018 14:48:07 +0000 Subject: [OCIO_CUCM] CALL MANAGER MAINTENANCE Message-ID: Maintenance - Wednesday evening 9/19/2018 6:00-8:00 pm Scope(s) of work: We will making an enterprise configuration change that requires the servers in the Call Manager cluster be rebooted. The change is to enable mixed mode services on the Call Manager servers allowing phone to phone encrypted calls. Affected Services/Agencies: Telephones - phones will reset and reregister as servers in the cluster are rebooted. No other interruption to services is expected during the maintenance. All Agencies are encouraged to ensure that services are functioning after the maintenance period. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Wed Sep 19 19:15:24 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Thu, 20 Sep 2018 01:15:24 +0000 Subject: [OCIO_CUCM] CALL MANAGER MAINTENANCE In-Reply-To: References: Message-ID: Maintenance for 9/19 has concluded! All services should be running normally. But, please contact us if you have any issues following the configuration changes that were completed this evening. During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Thank you. From: Cheryl Dearborn Sent: Monday, September 17, 2018 8:48 AM To: 'ocio_cucm at admws.idaho.gov' Subject: CALL MANAGER MAINTENANCE Maintenance - Wednesday evening 9/19/2018 6:00-8:00 pm Scope(s) of work: We will making an enterprise configuration change that requires the servers in the Call Manager cluster be rebooted. The change is to enable mixed mode services on the Call Manager servers allowing phone to phone encrypted calls. Affected Services/Agencies: Telephones - phones will reset and reregister as servers in the cluster are rebooted. No other interruption to services is expected during the maintenance. All Agencies are encouraged to ensure that services are functioning after the maintenance period. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Mon Sep 24 08:06:49 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Mon, 24 Sep 2018 14:06:49 +0000 Subject: [OCIO_CUCM] JABBER Message-ID: Good morning. We are currently having hardware issue with the Cisco Jabber server. We are troubleshooting now and will update everyone as soon as we have an update or have service to the server restored. Thank you. Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Mon Sep 24 11:57:29 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Mon, 24 Sep 2018 17:57:29 +0000 Subject: [OCIO_CUCM] JABBER In-Reply-To: References: Message-ID: Our server team has worked around the issues and service to the Jabber server have been restored. The Jabber virtual server still has errors but, we will rebuild the server after hours for a long term fix. Please let us know if you are still having trouble. Thank you. From: Cheryl Dearborn Sent: Monday, September 24, 2018 8:07 AM To: 'ocio_cucm at admws.idaho.gov' Cc: Wade Douglass Subject: JABBER Good morning. We are currently having hardware issue with the Cisco Jabber server. We are troubleshooting now and will update everyone as soon as we have an update or have service to the server restored. Thank you. Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Thu Sep 27 13:21:58 2018 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Thu, 27 Sep 2018 19:21:58 +0000 Subject: [OCIO_CUCM] CALL MANAGER - LOCAL CARRIER CHANGES Message-ID: Maintenance - Tuesday 10/2/2018 6:00-8:00 pm - phase 1 Maintenance - Tuesday 10/9/2018 6:00-8:00 pm - phase 2 Scope(s) of work: Upgraded router hardware and change of local inbound calling service provider from AllStream to a new service contract with CenturyLink will be implemented. The new hardware and the new CenturyLink local services has been tested off-line. Affected Services/Agencies: Inbound calls to affected agencies will be disrupted as service migrations are processed by CenturyLink moving service from AllStream to CenturyLink. Due to the large quantity of DID telephone numbers in service - more than 4,000 extensions - the orders and service migration is being done in two phases. The 1st phase on October 2, and the 2nd phase on October 9. The impacted agencies for each phase are listed below. Testing to offices key or main numbers will be tested post service migration but, all Agencies are encouraged to ensure that services are functioning after the maintenance has concluded. Thank you. Contact: During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov After hours or emergencies 208-332-1502 [press 9 to be transferred to on-call staff] Phase One Phase 2 Idaho Dept of Administration Idaho Commission on the Arts Endowment Fund Investment Board Idaho Board of Medicine Office of Energy Resources Idaho Dept of Commerce Idaho Hispanic Affairs Commission Division of Bldg. Safety Idaho Commission on Disability Determinations Board of Dentistry Idaho Council on Domestic Violence Idaho Division of Financial Management Idaho Barley Commission State Board of Education Idaho Rural Partnership Office of the Governor Idaho Secretary of State Office of the Lt Governor Idaho Vocational Rehabilitation Idaho Division of Human Resources Idaho Public Television (Moscow) Idaho Bureau of Occupational Licensing Idaho Historical Society Idaho Board of Nursing Idaho Industrial Commission ID Career Tech Education Idaho Insurance Dept Idaho Lottery Commission Idaho Juvenile Corrections (Lewiston) Idaho Vocational Rehab Office of Species Conservation Idaho Children's Trust Fund Idaho Prof Engineers and Land Surveyors Idaho Dept of Education Idaho Public Defense Commission Outfitters and Guides Licensing Board State Independent Living Council Idaho State Bar Idaho Soil and Water Conservation Commission Idaho Commission for Libraries STEM Action Center Idaho Historical Society Idaho Board of Tax Appeals Idaho Industrial Commission Idaho Dept of Water Resources Idaho Insurance Dept Idaho Wheat Commission Idaho Office of Information Technology Svcs Office of Drug Policy Pardons and Parole Commission State Appellate Defenders Office Idaho State Controller's Office Idaho Dept of Water Resources Idaho Work Force Development Council Cheryl Dearborn Office of the Governor, Information Technology Services Telecommunications Manager 650 W State St RM100 Boise ID 83702 Phone - 208-332-1845 Cell - 208-890-5479 Fax - 208-334-2307 -------------- next part -------------- An HTML attachment was scrubbed... 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