From Cheryl.Dearborn at its.idaho.gov Fri Feb 28 14:11:32 2020 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Fri, 28 Feb 2020 21:11:32 +0000 Subject: [OCIO_CUCM] PLANNED MAINTENANCE Message-ID: Maintenance - Tuesday evening 3/3/2020 7:00-9:00 pm Scope(s) of work: We will be making router and routing changes for outbound calls for the ITS VOIP Call Manager phone system. Affected Services/Agencies: Changes are system-wide including supported agencies on the ITS managed VOIP phone system as well as agencies with SIP integrations with the ITS system. The planned maintenance will to make changes to you outbound call routing and to add +1 to outbound calls. Changes should be transparent to users and should have no service impact. All Agencies are encouraged to ensure that services are functioning after the maintenance period. Contact: During Business Hours 208-605-4000 or servicedesk at cio.idaho.gov After hours or emergencies 208-605-4000 [press 9 to be transferred to on-call staff] Cheryl Dearborn Executive Office of the Governor - Information Technology Services Deputy Chief of Operations 11331 Chinden Blvd Boise ID 83714 PO BOX 83720 Boise ID 87320-0042 Phone: 208-605-4055, Cell 208-890-5479 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cheryl.Dearborn at its.idaho.gov Fri Feb 28 14:30:51 2020 From: Cheryl.Dearborn at its.idaho.gov (Cheryl Dearborn) Date: Fri, 28 Feb 2020 21:30:51 +0000 Subject: [OCIO_CUCM] PLANNED MAINTENANCE In-Reply-To: References: Message-ID: Yes, we already pre-tested! From: Mary McMahon Sent: Friday, February 28, 2020 2:27 PM To: Cheryl Dearborn ; ocio_cucm at admws.idaho.gov Cc: Robert Butler ; Mark French ; Tammy Wallace ; Jason Black ; Geraint Morgan Subject: RE: PLANNED MAINTENANCE [cid:image001.jpg at 01D5EE43.AC220D70] No service impact? Are we sure? From: OCIO_CUCM [mailto:ocio_cucm-bounces at admws.idaho.gov] On Behalf Of Cheryl Dearborn Sent: Friday, February 28, 2020 2:12 PM To: ocio_cucm at admws.idaho.gov Cc: Robert Butler >; Mark French >; Tammy Wallace >; Jason Black >; Geraint Morgan > Subject: [OCIO_CUCM] PLANNED MAINTENANCE Maintenance - Tuesday evening 3/3/2020 7:00-9:00 pm Scope(s) of work: We will be making router and routing changes for outbound calls for the ITS VOIP Call Manager phone system. Affected Services/Agencies: Changes are system-wide including supported agencies on the ITS managed VOIP phone system as well as agencies with SIP integrations with the ITS system. The planned maintenance will to make changes to you outbound call routing and to add +1 to outbound calls. Changes should be transparent to users and should have no service impact. All Agencies are encouraged to ensure that services are functioning after the maintenance period. Contact: During Business Hours 208-605-4000 or servicedesk at cio.idaho.gov After hours or emergencies 208-605-4000 [press 9 to be transferred to on-call staff] Cheryl Dearborn Executive Office of the Governor - Information Technology Services Deputy Chief of Operations 11331 Chinden Blvd Boise ID 83714 PO BOX 83720 Boise ID 87320-0042 Phone: 208-605-4055, Cell 208-890-5479 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 4633 bytes Desc: image001.jpg URL: