[Agencyitmanagers] IM/Texting Use

[agencyitmanagers at admws.idaho.gov]

See answers below:

Glenn Harris, IT Manager
Legislative Services Office
State Capitol Bld - W120
Boise, Idaho 83720
gharris at lso.idaho.gov<mailto:gharris at lso.idaho.gov>



From: Agencyitmanagers [mailto:agencyitmanagers-bounces at admws.idaho.gov] On Behalf Of agencyitmanagers at admws.idaho.gov
Sent: Wednesday, October 04, 2017 1:58 PM
To: IT Managers (agencyitmanagers at admws.idaho.gov) <agencyitmanagers at admws.idaho.gov>
Subject: [Agencyitmanagers] IM/Texting Use

We (Water Resources) are in the process of implementing Jabber along with our Cisco VoIP solution.

We'd like to get an idea of how many other agencies are using agency supported/provided IM/Texting of any kind and, if so, what type and any policies you may have in place.

Please take a few minutes to answer the following questions:


1.       Has your department/agency implemented IM/texting?  If so:

a.       Jabber?

                                                               i.      On-Premises? Yes we have Jabber.  It is not heavily used.  Some groups use their own web based services.

                                                             ii.      Hosted by other state agency (OCIO)?

b.       Microsoft?

                                                               i.      On-Premises?

                                                             ii.      Office 365?

c.       Other?

2.       Does your agency have a policy on logging IM/texts?

a.       Yes - Yes we do not log IM/texts

b.       No

3.       Are logs kept of IM/texts?  If so, are they: No Logs kept

a.       Stored and managed centrally on a server?

b.       Stored centrally, individually for each user?

c.       Stored on each user's hard drive?

d.       Other?

4.       In the event of a lawsuit or public records request, do you have a tool to search and preserve any IM/texts meeting the specific search criteria?

a.       Yes

b.       No - No

5.       How long are logs of IM/texts retained?

a.       Specific time determined by agency

b.       Application default

c.       Forever, until deleted by end-user

6.       Is your agency federated with other state agencies or external entities? - No

a.       Other State Agencies

b.       Other State Agencies and External Entities

c.       No

7.       If you have any policies regarding the use and management of IM/texting, can you please attach copies in your response? - No written policy.

Thank you for your time.  I appreciate it!

Greg Mathias
IDWR
208-287-4888


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