[NCASG] Missouri Survey- Technical Support Survey Job Series

[He, Rong]

Dear NCASG partners,

The State of Missouri implemented a new Classification and Compensation Plan in July of 2020.  The new classifications and pay ranges have been in use for several months. We are currently reviewing some of our class specifications and pay ranges to ensure we are maintaining marketable compensations, and in response to requests of State agencies.
Currently, we are conducting a review of the class specifications and compensation for our Information Technology Services Division's Client Engagement Services Section. It has been requested that class specifications be created separating the Technical Support Call Center Units and Technical Support On-Site/Remote Assistance Units, as well as repositioning the assigned salary ranges on our pay grid.

It would be appreciated if you could please provide your state's job title that best matches the attached Job Specification Document.  We would appreciate available salary information, typical qualifications required, and a copy of your class specification:


Attached, please find the Excel datasheet to complete and return to me at your earliest convenience. If you have any matches, please attach or link to your job descriptions as well.

We would appreciate your information by Friday, February 19.


Rong He
Research Analyst IV
OA/Division of Personnel
Truman Building, Room 430
Jefferson City, MO 65102
Phone: (573)751-1648
Rong.He at oa.mo.gov<mailto:Rong.He at oa.mo.gov>


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