[OCIO_CUCM] CALL MANAGER MAINTENANCE

[Cheryl Dearborn]

Upgrades have been completed.  All services should be running normally.  But, please contact us if you have any issues following the upgrades that were completed this evening.  Thank you.

During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov<mailto:servicedesk at cio.idaho.gov>
After hours or emergencies 208-332-1502  [press 9 to be transferred to on-call staff]


From: Cheryl Dearborn
Sent: Tuesday, August 28, 2018 5:57 PM
To: 'ocio_cucm at admws.idaho.gov' <ocio_cucm at admws.idaho.gov>
Cc: Wade Douglass <Wade.Douglass at its.idaho.gov>
Subject: RE: CALL MANAGER MAINTENANCE

FYI, maintenance will begin in 5 minutes!  Thank you.

From: Cheryl Dearborn
Sent: Wednesday, August 22, 2018 5:00 PM
To: ocio_cucm at admws.idaho.gov<mailto:ocio_cucm at admws.idaho.gov>
Cc: Wade Douglass <Wade.Douglass at its.idaho.gov<mailto:Wade.Douglass at its.idaho.gov>>
Subject: CALL MANAGER MAINTENANCE

Maintenance - Tuesday evening 8/28/2018  6:00-8:00 pm

Scope(s) of work:
We will be upgrading the software on the State Call Manager phone system from version 11.0 to 11.5 and adding a new language PAK (software) to the Unity Connection voicemail servers.

Affected Services/Agencies:
Telephones and voicemail - Users should expected service to their phone to be intermittently unavailable during the outage and phones will reboot several times during the maintenance.  Voicemail servers and services will only be briefly interrupted when the servers are rebooted.
All Agencies are encouraged to ensure that services are functioning after the maintenance period.

Contact:
During Business Hours 208-332-1502 or servicedesk at cio.idaho.gov<mailto:servicedesk at cio.idaho.gov>
After hours or emergencies 208-332-1502  [press 9 to be transferred to on-call staff]


Cheryl Dearborn
Office of the Governor, Information Technology Services
Telecommunications Manager
650 W State St RM100
Boise ID 83702
Phone - 208-332-1845
Cell - 208-890-5479
Fax - 208-334-2307

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