[OCIO_CUCM] MAINTENANCE

[Cheryl Dearborn]

All, changes are complete.  Test calls in and out are successfully completing on the higher bandwidth circuit.

Please report any issues to:

Contact:
During Business Hours 208-332-1503 or servicedesk at cio.idaho.gov<mailto:servicedesk at cio.idaho.gov>
After hours or emergencies 208-332-1503  [will call the on-call cell phone if option 9 is selected]

Thank you.

From: Cheryl Dearborn
Sent: Friday, April 26, 2019 2:23 PM
To: ocio_cucm at admws.idaho.gov
Cc: Raffi B. Mermerian <Raffi.Mermerian at tax.idaho.gov>; Terry Ford <Terry.Ford at tax.idaho.gov>; Zaine Tarpo <Zaine.Tarpo at its.idaho.gov>
Subject: MAINTENANCE

Good afternoon.  We are planning maintenance next Tuesday evening that will affect our local phone carrier services.  Details below.

Maintenance Window:
Tuesday April 30th   6:00 pm - 8:00 pm

Scope(s) of work:

  1.  We are moving local phone carrier services to the newly installed higher bandwidth CenturyLink circuit.
  2.  This will disrupt inbound calling to local DID extensions and outbound local calling during the maintenance window.  Outbound long distance and inbound toll-free services will not be impacted during the maintenance window.

Affected Services/Agencies:
All agencies on the ITS Call Manager phone system.
Contact:
During Business Hours 208-332-1503 or servicedesk at cio.idaho.gov<mailto:servicedesk at cio.idaho.gov>
After hours or emergencies 208-332-1503  [will call the on-call cell phone if option 9 is selected]


Cheryl Dearborn
Office of the Governor, Information Technology Services
IT Manager II
650 W State St RM100
Boise ID 83702
Phone - 208-332-1845
Cell - 208-890-5479
Fax - 208-334-2307

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